At a Glance
- Tasks: Shape and evolve a Service Management framework to enhance digital experiences.
- Company: Join SSE, a leader in energy transition and innovative technology.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on service management in a dynamic, collaborative environment.
- Qualifications: Understanding of Service Management principles and strong analytical skills.
The predicted salary is between 51600 - 77400 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth
Salary: 51,600 - 77,400 + performance related bonus and a range of benefits to support your finances, wellbeing and family.
Working
Pattern: Permanent | Full Time | Flexible First options available The role This role is part of a team that shapes and evolves a tooling-aligned Service Management framework, with a focus on strengthening the end-to-end service value chain and digital experience.
The IT Service Management Process Architect supports the development of this framework by bringing together processes, capabilities, tooling, data and governance forums through clear architectural models, showing how they fit together across the service value chain.
Working closely with a wide range of stakeholders, you will help show how the framework supports end-to-end performance, key measures and service outcomes.
You will Help shape and evolve the Service Management framework, developing clear process and capability architecture models that support the end-to-end service value chain and digital experience.
Describe how the service lifecycle and connected processes are enabled by tooling and data, contributing to aligned roadmaps that support continual improvement.
Show how processes, capabilities, governance forums and key measures link across the service value chain, supporting visibility of performance and service outcomes.
Work collaboratively to define clear interface and integration patterns across the service value chain.
Support governance and roadmap activity, helping review proposed updates, identify improvement items and keep updates aligned with wider priorities.
You have A good understanding of Service Management principles, with awareness of how tooling and data support the service value chain.
Ability to understand the wider context and longer-term direction, while considering the short-term detail needed to shape clear architecture and roadmap activity.
Good analytical and problem-solving skills, with the ability to simplify complex information and present it clearly to a range of stakeholders.
Ability to influence constructively, work through ambiguity, and support positive outcomes.
Excellent collaboration and facilitation skills, with the ability to build relationships with a wide range of stakeholders and support shared understanding.
About SSESSE's purpose is to provide energy needed today while building a better world of energy for tomorrow.
We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition.
Our Transforming for Growth investment plan sees us investing 33bn in critical electricity infrastructure across the five years to 2030.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world.
They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships.
Wellbeing benefits like a free online GP and 24/7 counselling service.
Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
Please contact David.
Brickell@sse. com / 01738 275 846 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?Start your online application using the Apply Now box on this page.
We only accept applications made online.
We'll be in touch after the closing date to let you know if we'll be taking your application further.
If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.#LI-DB1#LI-Hybrid
IT Service Management Process Architect in Reading employer: Scottish and Southern Energy
SSE is an exceptional employer that prioritises employee wellbeing and growth, offering a flexible working environment across multiple locations including Reading, Havant, Glasgow, and Perth. With a commitment to inclusivity, generous benefits such as private healthcare discounts, and a focus on professional development within the energy sector, SSE empowers its employees to thrive while contributing to a sustainable future.
Contact Details:
Scottish and Southern Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Process Architect in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scottish and Southern Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scottish and Southern Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scottish and Southern Energy!
✨Direct Apply to Scottish and Southern Energy
Let's not forget to apply directly through the Scottish and Southern Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Management Process Architect in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scottish and Southern Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scottish and Southern Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scottish and Southern Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
