Overview
In this Service Resilience Lead role, you will act as the retained ITSM focal point within a SIAM hybrid model to assure resilience, continuity and recovery for business-critical services. You will work with the Service Integrator, Service Owners and providers to ensure controls, evidence and disaster recovery alignment are in place. You will provide oversight of resilience risks, dependencies and assurance activities to keep critical services resilient and compliant. This role offers a meaningful impact on how SSE protects operations during disruptions and supports ongoing service delivery.
Pay / Benefits
- private healthcare discounts
- gym membership discounts
- free online GP
- 24/7 counselling service
- interest-free loans for tech and transport
- Cycle to Work scheme
Responsibilities
- Oversee resilience and continuity risks for business-critical services and ensure governance-tracked escalation and ownership
- Assure understanding and application of resilience standards, controls and criteria across the service ecosystem
- Challenge resilience and continuity risks and ensure evidence, ownership and decisions are documented
- Oversee recovery objectives and minimum service levels for critical services without owning day-to-day delivery
- Ensure continuity and disaster recovery plans align with the defined service landscape and are properly evidenced and governed
- Act as retained assurance point for resilience across SIAM, Service Owners and providers
Key requirements
- Strong understanding of IT services and how resilience protects business outcomes
- Experience in SIAM, multi-supplier or outsourced environments
- Knowledge of CSDM-aligned service information and service dependency mapping
- Awareness of regulatory, audit and risk expectations related to operational resilience and business continuity
- Working knowledge of business continuity plans, resilience testing and disaster recovery planning and governance
- Stakeholder management
- Analytical thinking
- Effective governance and escalation
- IT service management (ITSM)
- SIAM
- CSDM-aligned service information
Service Resilience Lead in Portsmouth employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
