At a Glance
- Tasks: Lead the design and governance of SSE’s ServiceNow platform for a greener future.
- Company: Join SSE, a leader in digital-first energy solutions.
- Benefits: Enjoy private healthcare, gym memberships, and 24/7 counselling.
- Other info: Be part of a dynamic team driving continuous improvement.
- Why this job: Make a real impact on platform sustainability and transformation.
- Qualifications: Extensive experience with ServiceNow and strong stakeholder management skills.
The predicted salary is between 64838 - 79246 £ per year.
Overview
In this role you will lead the design and governance of SSE’s Service Now estate, driving scalable, out-of-the-box solutions.
You will collaborate with product owners, developers and partners to assure design quality and platform health while reducing technical debt.
You will steer upgrade readiness and continuous improvement across ITSM platforms, contributing to SSE’s mission of a greener, digital-first energy future.
This is a senior, cross-functional role with a strong impact on platform sustainability and transformation.
- Pay / Benefits
- private healthcare discounts
- gym memberships
- free online GP
- 24/7 counselling
- Cycle to Work scheme
- family entitlements such as maternity and adoption pay, and paternity leave
Responsibilities
- Define and maintain Service Now design standards, guardrails and architectural principles
- Lead technical design assurance reviews for major platform changes and new capabilities
- Champion an out-of-the-box approach to minimise customisation and debt
- Provide technical leadership to product owners, module owners, developers and delivery partners
- Drive platform health, upgrade readiness and continuous improvement across the Service Now estate
- Represent platform design decisions in governance forums and transformation programmes
- Key requirements
- Extensive experience designing, governing and supporting enterprise-scale Service Now platforms
- Strong knowledge of Service Now configuration, data models, integrations and release management
- Proven experience delivering out-of-the-box led solutions and improving platform sustainability
- Experience leading technical design reviews and providing assurance across complex change initiatives
- Strong understanding of ITSM, ITIL and Service Now lifecycle management
- Excellent stakeholder management, communication, analytical and problem-solving skills
- Stakeholder management
- Communication
- Analytical thinking
- Service Now
- ITSM
- ITIL
Service Design Lead - ITSM Platform in Portsmouth employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Lead - ITSM Platform in Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scottish and Southern Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scottish and Southern Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scottish and Southern Energy!
✨Direct Apply to Scottish and Southern Energy
Let's not forget to apply directly through the Scottish and Southern Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Design Lead - ITSM Platform in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scottish and Southern Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scottish and Southern Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scottish and Southern Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
