At a Glance
- Tasks: Lead the design and evolution of AI-powered operational capabilities on the ServiceNow platform.
- Company: Join a forward-thinking company transforming IT and service delivery with AI.
- Benefits: Flexible benefits, private healthcare, gym discounts, and 24/7 online GP access.
- Other info: Opportunity for continuous improvement and technical leadership in a dynamic environment.
- Why this job: Influence how AI transforms operations and boosts efficiency across the enterprise.
- Qualifications: Experience in AI solutions, strong analytical skills, and excellent communication abilities.
The predicted salary is between 63000 - 77000 £ per year.
Overview
In this role you lead the design, adoption and ongoing evolution of AI-powered operational capabilities on the Service Now platform for SSE.
You’ll collaborate with product owners, architects and engineers to embed AI, automation and predictive operations into IT and business processes, boosting performance and efficiency.
You enable scalable, secure, future-ready digital services across the enterprise while shaping operating models and standards for AI-driven operations.
You’ll drive continuous improvement and provide technical leadership to delivery teams.
This is an opportunity to influence how SSE leverages AI to transform IT and service delivery.
- Pay / Benefits
- flexible benefits
- private healthcare discounts
- gym membership discounts
- online GP
- 24/7 counselling
- maternity/adoption pay & paternity leave
Responsibilities
- Lead the design and implementation of AI Ops capabilities across SSE’s technology estate
- Define target operating models, standards and best practices for AI-driven operations
- Collaborate with architects, engineers, data specialists and business stakeholders to deliver AI-based solutions
- Ensure AI platforms and services are secure, compliant, resilient and aligned to enterprise architecture
- Drive continuous improvement through automation, predictive analytics and operational insights
- Provide technical leadership and guidance to internal teams and delivery partners
- Key requirements
- Experience designing and delivering AI, automation or operational intelligence solutions within complex enterprise environments
- Strong understanding of IT operations, cloud platforms, observability, monitoring and service management practices
- Knowledge of AI technologies and their practical application to operational challenges
- Experience engaging with senior stakeholders and translating business requirements into technical solutions
- Strong analytical and problem-solving skills with the ability to balance innovation and risk
- Excellent communication, leadership and collaboration skills, with experience influencing across technical and non-technical teams
- Excellent communication
- Leadership
- Collaboration
- AI technologies and their practical application to operations
- Automation and operational intelligence
- Service Now or similar platforms
Service Design Lead- AiOps in Portsmouth employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Lead- AiOps in Portsmouth
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Scottish and Southern Energy or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Scottish and Southern Energy.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Scottish and Southern Energy.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Scottish and Southern Energy that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Service Design Lead- AiOps in Portsmouth
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Scottish and Southern Energy.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Scottish and Southern Energy and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Scottish and Southern Energy
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Scottish and Southern Energy uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
