At a Glance
- Tasks: Transform performance data into insights that drive decisions and improve digital services.
- Company: Join SSE, a leader in the energy transition strategy.
- Benefits: Enjoy private healthcare, gym discounts, 24/7 counselling, and more.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on service performance while collaborating with diverse teams.
- Qualifications: Experience in service management and strong analytical skills required.
The predicted salary is between 33075 - 40425 £ per year.
Overview
In this role, you will turn performance data from the end-to-end service value chain into clear insights that drive decision-making and continuous improvement.
You’ll collaborate with stakeholders to identify reporting needs, analyse trends, and communicate findings to inform actions.
You’ll monitor performance, support governance and engagement activities, and help enhance the digital service experience.
This position sits within SSE’s IT services, contributing to a large-scale energy transition strategy.
- Pay / Benefits
- private healthcare discounts
- gym membership discounts
- online GP
- 24/7 counselling
- Cycle to Work scheme
- maternity and adoption pay / paternity leave
Responsibilities
- Identify performance information needs across the end-to-end service value chain and align reporting requirements
- Plan, prioritise, and deliver trend-based analyses and targeted reports for varied audiences
- Collaborate with stakeholders to interpret findings, highlight issues, and propose action
- Monitor performance trends and impact of improvement activity, communicating progress and evidence
- Support wider service strategy and governance activities, coordinating inputs and engagement content
- Key requirements
- Understanding of service management principles and how value and performance are delivered across multiple teams
- Experience consolidating information from diverse sources to analyse performance and draw insights
- Ability to visualise and articulate findings clearly to support decision-making
- Strong written, verbal, and facilitation skills with cross-functional collaboration
- Independent work style with ownership, prioritisation, and an analytical problem-solving approach
- collaboration
- communication
- facilitation
- data analysis
- performance reporting
- data visualization
IT Service Performance Analyst in Portsmouth employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Performance Analyst in Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scottish and Southern Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scottish and Southern Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scottish and Southern Energy!
✨Direct Apply to Scottish and Southern Energy
Let's not forget to apply directly through the Scottish and Southern Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Performance Analyst in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scottish and Southern Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scottish and Southern Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scottish and Southern Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
