Permanent | Full Time | Flexible First options available - Hybrid workingThe role Are you passionate about using data to solve problems, improve performance, and influence decision-making?As a Business Intelligence Analyst within the Customer Service Business Improvement & Planning team, you'll play a central role in driving our data-led approach to continuous improvement and operational excellence. By transforming complex datasets into clear, actionable insights, you'll help stakeholders understand performance, identify opportunities, and make faster, smarter decisions that enhance both business outcomes and customer experience.Working closely with stakeholders across the business, you'll develop trusted reporting, dashboards, and analytical insights that answer key business questions, uncover trends, and support and shape strategic priorities such as customer-centricity, efficiency and automation.This is a fantastic opportunity for someone who enjoys turning data into insightful action and making a real impact across the organisation.You will -Transform customer and operational data into meaningful insights that support decision-making, improve customer outcomes, and drive business performance.Identify emerging trends, risks, and opportunities through data analysis, supporting proactive improvements to customer experience and service delivery.Work closely with teams across the business to understand reporting requirements and support data-driven decision-making.You have - Proven experience in business intelligence, data analysis, or reporting roles, with the ability to translate data into meaningful business insights.Proficiency in BI and reporting tools (e.g. Power BI, Tableau, or similar), advanced Excel skills, and experience using SQL to extract, manipulate, and analyse data.About SSESSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.Flexible benefits to fit your lifeEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Start your online application using the Apply Now box on this page. We only accept applications made online. LI-DIST #LI-KA3#LI-Hybrid
Business, Intelligence & Database Analyst in Perth employer: Scottish and Southern Energy
SSE is an exceptional employer that prioritises employee wellbeing and growth, offering a flexible working environment across multiple locations including Reading, Havant, Glasgow, and Perth. With a commitment to inclusivity, generous benefits such as private healthcare discounts, and a focus on professional development within the energy sector, SSE empowers its employees to thrive while contributing to a sustainable future.
Contact Details:
Scottish and Southern Energy Recruitment Team
