Glasgow, Perth, Aberdeen, InvernessSalary: 50,964 - 60,899 + a range of benefits to support your finances, wellbeing and family. Permanent | Full Time | Flexible First options availableThe roleService Management within Transmission Digital is a fast-paced environment. This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement and escalation management, while helping improve service processes alongside project and programme activity. You willManage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence. Analyse and report on IT/OT services for the Service Delivery function. Produce tailored service reports and communications for customer review meetings. Analyse IT/OT services to identify key issues, operational risks and improvements. Support continuous service improvements across internal, group and third-party IT providers. You haveExperience in Service Delivery, Service Management or IT support for business-critical systems in medium to large organisations; OT support experience is desirable. A customer-focused, proactive approach to managing escalations, incidents, problems and service requests under pressure. Broad IT service experience and a good understanding of ITSM principles, frameworks and best practices. Proficiency in Microsoft 365 and data reporting tools; ServiceNow knowledge is desirable. About SSESSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your lifeEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. com / 01738 344049 to discuss how we can support you. Start your online application using the Apply Now box on this page. We only accept applications made online. LI-IA1#LI-Hybrid
Service Asset & Configuration Analyst in Glasgow employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
