At a Glance
- Tasks: Oversee IT and OT service delivery, ensuring reliable services and driving continuous improvements.
- Company: Join a leading energy infrastructure company making a real impact.
- Benefits: Enjoy private healthcare discounts, gym memberships, and 24/7 online GP access.
- Other info: Dynamic role with opportunities for growth and collaboration with diverse teams.
- Why this job: Make a difference in service reliability while working in a fast-paced environment.
- Qualifications: Experience in Service Delivery or IT support, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Overview
In this role, you will oversee IT and OT service delivery within Transmission Digital, ensuring reliable services through governance, reporting and escalation management.
You will analyse services to identify risks and improvements, and drive continuous service improvements with internal teams and third parties.
You work closely with stakeholders to produce tailored reports and ensure effective incident and request handling.
The role sits at the intersection of IT and OT in a fast-paced energy infrastructure environment, offering you a meaningful impact on service reliability and transformation.
- Pay / Benefits
- Private healthcare discounts
- Gym memberships discounts
- Online GP
- 24/7 counselling
- Cycle to Work scheme
- Maternity and adoption pay, and paternity leave
Responsibilities
- Manage incidents and service requests through resolution, with trend and root-cause analysis to prevent recurrence
- Analyse IT/OT services for the Service Delivery function and produce tailored reports for customer review meetings
- Identify key issues and operational risks from service data and communicate improvements
- Support continuous service improvements across internal, group and third-party IT providers
- Engage with stakeholders to coordinate governance, reporting and escalation management
- Key requirements
- Experience in Service Delivery, Service Management or IT support for business-critical systems in medium to large organisations
- Broad IT service experience and understanding of ITSM principles, frameworks and best practices
- Strong organisational, communication and time management skills with ability to prioritise in a fast-paced environment
- Customer-focused, proactive approach to managing escalations, incidents, problems and service requests under pressure
- OT support experience is desirable
- Proficiency in Microsoft 365 and data reporting tools; Service Now knowledge is desirable
- Customer-focused
- Proactive problem-solving
- Strong communication
- Microsoft 365
- Data reporting tools
- Service Now (desirable)
Service Delivery Analyst in Aberdeen employer: Scottish and Southern Energy
SSE Thermal is an exceptional employer, offering a dynamic work environment in Perth where you can thrive as a Risk Manager. With a strong commitment to employee wellbeing, flexible working options, and a culture that promotes inclusivity and continuous improvement, SSE provides ample opportunities for professional growth while contributing to the energy transition. Enjoy competitive salaries, performance-related bonuses, and a comprehensive benefits package designed to support your financial and personal needs.
Contact Details:
Scottish and Southern Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Aberdeen
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughScottish and Southern Energy's Website
Don’t forget to apply directly through Scottish and Southern Energy's website for the full-time Service Delivery Analyst role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Service Delivery Analyst in Aberdeen
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scottish and Southern Energy. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Scottish and Southern Energy
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Scottish and Southern Energy.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Scottish and Southern Energy.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
