At a Glance
- Tasks: Lead IT service operations and ensure seamless integration across multiple suppliers.
- Company: Join SSE, a leader in energy transition and innovative technology.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a real impact in a dynamic environment while shaping the future of energy.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 66100 - 99100 € per year.
Base Location: You’ll be expected to spend 50% of your working week in one of the following locations: Reading or Havant.
Salary: £66,100 - £99,100 + car/car allowance, performance‑related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
In the role, the SIAM Service Operations Manager is a senior retained role within the Service Operations and Delivery function, accountable for governing and ensuring consistent, high‑quality end‑to‑end IT service operations within a Service Integration and Management (SIAM) ecosystem. Working in close partnership with service owners, the Service Integrator, outsourced providers, and internal and external delivery teams, the role supports shaping operational ways of working, service standards, and performance expectations. The position offers ongoing governance and oversight within the ecosystem, supporting operational capabilities while safeguarding service stability, customer experience, and business continuity.
You will:
- Maintain governance and oversight to ensure end‑to‑end IT operations are seamlessly integrated and effectively managed across the ecosystem.
- Deliver operational assurance to senior stakeholders addressing operational status, critical risks to service, supplier obligations, and actionable recommendations for resolution.
- Maintain operational risk oversight during Major Incidents and serve as an escalation point during high‑impact events (deputy Bronze Commander), guaranteeing that mitigation actions and decisions are properly governed and escalation procedures are executed as required (Bronze/Silver/Gold command).
- Facilitate strong partnerships among Service Providers, the Service Integrator, and retained IT teams to encourage open collaboration and attain common objectives.
- Foster transparency and constructive feedback, ensuring decisions are evidence‑based and potential operational risks are identified and communicated promptly.
- In partnership with the Service Integrator and as part of the retained team, ensure consistent application of SIAM practices and processes and maintain responsibility for the ITSM process governance framework.
You have:
- Demonstrable experience working in service management within multi‑supplier / outsourced environments, particularly in a Service Integration and Management model.
- Ability to work in environments that are undergoing significant change, working in an iterative and adaptive manner.
- Strong understanding and experience of Service Integration and Management (SIAM) and how operational performance, risk and resilience support business continuity and operational outcomes.
- Strong communication and facilitation skills to chair governance forums, provide constructive challenge, and influence senior stakeholders.
- Ability to set operational standards, interpret service performance, and assure that outcomes align to service strategy, demand, capacity, and risk appetite.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by ensuring we have the systems, software and security needed to take the lead in a low‑carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life: Enjoy discounts on private health care and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
SIAM Service Operations Manager employer: Scottish and Southern Electricity Networks
SSE is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary alongside a comprehensive benefits package including flexible working options, health care discounts, and generous family entitlements. With a strong commitment to diversity and inclusion, SSE fosters a collaborative work culture where employees can thrive in their roles while contributing to the vital energy transition. The SIAM Service Operations Manager role provides a unique opportunity to lead operational excellence within a dynamic environment, making a meaningful impact on the future of energy.
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land SIAM Service Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at SSE. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding SIAM inside out. Brush up on your knowledge of service management and be ready to discuss how you can ensure high-quality IT operations.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can influence stakeholders and foster collaboration among teams. It’s all about building those partnerships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SIAM Service Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SIAM Service Operations Manager role. Highlight your experience in service management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your understanding of SIAM practices and your ability to work in dynamic environments.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your ability to convey complex ideas clearly in your application. Whether it's through your CV or cover letter, we want to see how you can influence and engage stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your SIAM Inside Out
Make sure you brush up on your knowledge of Service Integration and Management (SIAM) principles. Be ready to discuss how you've applied these in past roles, especially in multi-supplier environments. This will show that you understand the complexities of the role and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills during major incidents or high-impact events. Think of specific examples where you’ve successfully managed operational risks or facilitated collaboration among service providers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a SIAM Service Operations Manager, strong communication is key. Prepare to discuss how you've influenced senior stakeholders and chaired governance forums in the past. Highlight instances where your facilitation skills led to successful outcomes, as this will resonate well with the interviewers.
✨Understand SSE's Vision and Values
Familiarise yourself with SSE’s purpose and their investment plans. Be prepared to discuss how your experience aligns with their goals, particularly in relation to energy transition and IT infrastructure. Showing that you’re aligned with their vision will set you apart from other candidates.
