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- Tasks: Schedule work efficiently to meet customer needs and optimise team resources.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and wellbeing support.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in scheduling or customer-focused roles with strong communication skills.
- Other info: Be part of an inclusive team dedicated to creating equal opportunities.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Poole or New Forest
Salary: £29,504 - £34,757 depending on skills and experience
Working Pattern: 12-months fixed term contract | Full time, 37 hours | Flexible First options available
We are looking for a Scheduler to join our team on a 12-month Fixed term contract. Our aim is to create a more efficient and sustained workforce that is resourced effectively, with our customers at the forefront of our mindset, and as part of our approach, we aim to achieve a 90% utilisation target, or above, within our works schedule.
As a Scheduler, you will report directly into the Networks Operational Delivery team and will work as part of a wider team of Schedulers responsible for optimising the work plan for our operational teams.
You Will Be:
- Scheduling work to ensure that priorities are dealt with, and work is delivered to meet programme and customer requirements.
- Ensuring that all periods of annual leave and training are programmed in advance to help identify any areas where we are under resourced.
- Supporting the operational delivery teams by collating and processing all required paperwork and submitting to various parties once full validation checks have been undertaken.
- Assisting with internal and external customer enquiries via email and on the telephone.
- Responding to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.
- Attending daily huddles to feedback progress and improvement opportunities, raising concerns and seeking validation for any queries.
You Will Have:
- Previous experience in scheduling, administration and/or customer focused roles.
- Great administration and communication skills, with the ability to multitask and work effectively under pressure in a fast-paced, customer focused environment.
- Proven experience working to SLAs and KPIs, delivering results and demonstrating a continuous improvement mindset.
- Advanced IT proficiency, including knowledge of Microsoft Office (particularly Excel), and the ability to analyse, interpret, and summarise data with exceptional attention to detail.
- Experience coordinating staff, resources, schedules, budgets, meet deadlines, and maintain a high level of accuracy.
About SSE:
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world’s largest offshore wind farm and transform the grid to deliver greener electricity to millions. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible Benefits To Fit Your Life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an Equal Opportunity Employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Scheduler employer: Scottish and Southern Electricity Networks
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your scheduling experience and how you handle pressure – it’s all about demonstrating that you’re the right fit for the role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant skills and experiences that match the Scheduler role. Show us how you can contribute to achieving that 90% utilisation target!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your scheduling experience and customer-focused skills. We want to see how your background aligns with our goals, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us know how you’ve effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is crucial for a Scheduler. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information accurately and professionally.
Apply Through Our Website: Remember, we only accept applications made online! Head over to our website to submit your application. It’s the easiest way for us to receive your details and get the ball rolling on your potential new role!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling experience and be ready to discuss specific examples. Think about how you've optimised work plans in the past and how you’ve handled prioritising tasks under pressure.
✨Master the Tech
Since advanced IT proficiency is key, especially with Excel, practice using relevant software before the interview. Be prepared to talk about how you've used data analysis to improve scheduling efficiency or meet SLAs.
✨Communicate Clearly
Excellent communication skills are a must for this role. During the interview, demonstrate your ability to articulate your thoughts clearly and concisely. You might even want to prepare a few questions to ask them about their communication processes.
✨Show Your Customer Focus
This role is all about keeping customers at the forefront. Prepare to share examples of how you've successfully managed customer enquiries or improved customer satisfaction in previous roles. Highlight your multitasking abilities in a fast-paced environment.
