At a Glance
- Tasks: Oversee high-quality IT service operations and ensure seamless integration across teams.
- Company: Join SSE, a leader in energy transition and innovative technology.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Embrace a culture of inclusivity and growth with excellent career opportunities.
- Why this job: Make a real impact in a dynamic environment while shaping the future of energy.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 66100 - 99100 € per year.
Base Location: You’ll be expected to spend 50% of your working week in one of the following locations: Reading or Havant.
Salary: £66,100 - £99,100 + car/car allowance, performance‑related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
In the role, the SIAM Service Operations Manager is a senior retained role within the Service Operations and Delivery function, accountable for governing and ensuring consistent, high‑quality end‑to‑end IT service operations within a Service Integration and Management (SIAM) ecosystem. Working in close partnership with service owners, the Service Integrator, outsourced providers, and internal and external delivery teams, the role supports shaping operational ways of working, service standards, and performance expectations. The position offers ongoing governance and oversight within the ecosystem, supporting operational capabilities while safeguarding service stability, customer experience, and business continuity.
You will:
- Maintain governance and oversight to ensure end‑to‑end IT operations are seamlessly integrated and effectively managed across the ecosystem.
- Deliver operational assurance to senior stakeholders addressing operational status, critical risks to service, supplier obligations, and actionable recommendations for resolution.
- Maintain operational risk oversight during Major Incidents and serve as an escalation point during high‑impact events (deputy Bronze Commander), guaranteeing that mitigation actions and decisions are properly governed and escalation procedures are executed as required (Bronze/Silver/Gold command).
- Facilitate strong partnerships among Service Providers, the Service Integrator, and retained IT teams to encourage open collaboration and attain common objectives.
- Foster transparency and constructive feedback, ensuring decisions are evidence‑based and potential operational risks are identified and communicated promptly.
- In partnership with the Service Integrator and as part of the retained team, ensure consistent application of SIAM practices and processes and maintain responsibility for the ITSM process governance framework.
You have:
- Demonstrable experience working in service management within multi‑supplier / outsourced environments, particularly in a Service Integration and Management model.
- Ability to work in environments that are undergoing significant change, working in an iterative and adaptive manner.
- Strong understanding and experience of Service Integration and Management (SIAM) and how operational performance, risk and resilience support business continuity and operational outcomes.
- Strong communication and facilitation skills to chair governance forums, provide constructive challenge, and influence senior stakeholders.
- Ability to set operational standards, interpret service performance, and assure that outcomes align to service strategy, demand, capacity, and risk appetite.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by ensuring we have the systems, software and security needed to take the lead in a low‑carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life: Enjoy discounts on private health care and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
SIAM Service Operations Manager in Reading employer: Scottish and Southern Electricity Networks
SSE is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary alongside a comprehensive benefits package including flexible working options, health care discounts, and generous family entitlements. With a strong commitment to fostering a collaborative work culture and providing opportunities for professional development, SSE empowers its employees to thrive in a dynamic environment focused on innovation and sustainability in the energy sector.
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land SIAM Service Operations Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at SSE or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the SIAM model inside out. Brush up on your service management knowledge and be ready to discuss how you can ensure high-quality IT operations. We want to see your passion for the role!
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can influence and collaborate with senior stakeholders. Use examples from your past experiences to highlight your ability to chair governance forums and manage operational risks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to SSE's mission of building a better world of energy.
We think you need these skills to ace SIAM Service Operations Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SIAM Service Operations Manager role. Highlight your experience in service management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at SSE. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage operations effectively. Use metrics where possible to show the impact of your work. We appreciate results-driven candidates!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your SIAM Inside Out
Make sure you brush up on your knowledge of Service Integration and Management (SIAM) principles. Be ready to discuss how you've successfully managed multi-supplier environments in the past, and think of specific examples that showcase your ability to maintain governance and oversight.
✨Showcase Your Communication Skills
As a SIAM Service Operations Manager, strong communication is key. Prepare to demonstrate your facilitation skills by discussing how you've chaired governance forums or influenced senior stakeholders. Use real-life scenarios to illustrate your points.
✨Prepare for Operational Challenges
Think about potential operational risks and challenges that could arise in a SIAM ecosystem. Be ready to discuss how you would address these issues, especially during major incidents. Highlight your experience in managing high-impact events and your approach to ensuring service stability.
✨Align with SSE's Values
Familiarise yourself with SSE’s purpose and their investment plans. Show how your experience aligns with their goals, particularly in supporting business continuity and operational outcomes. This will demonstrate your commitment to contributing to their mission in the energy sector.
