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- Tasks: Lead a dynamic team to deliver minor connection projects with a focus on customer satisfaction.
- Company: Join a leading energy company committed to innovation and customer care.
- Benefits: Enjoy flexible working, competitive salary, health perks, and family-friendly policies.
- Other info: Opportunity for career growth in a supportive and flexible work environment.
- Why this job: Make a real impact by managing projects that connect communities and enhance customer experiences.
- Qualifications: Proven leadership experience and strong communication skills are essential.
The predicted salary is between 54952 - 64738 £ per year.
Base Location: Melksham
Salary: £54,952 - £64,738 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible (First options available)
We are looking for a Team Manager to join our Minor Connections Team! Our SSEN Minor Connections team are responsible for delivering new connections for 1-4 properties as well as moving the position in which our equipment terminates within the customers' properties.
The Team Manager for the minor connections hub is responsible for managing the customer co-ordination hub and field managers (circa 12 people), ensuring customers remain at the core of every decision to maximise incentives through Time to Connect (TTC) and customer satisfaction scores.
You will:
- Ensure the team successfully deliver minor connection projects to time, cost and customer satisfaction.
- Build strong relationships with key stakeholders to ensure the smooth delivery of projects.
- Be responsible for the performance management of the team through coaching, mentoring whilst monitoring KPI performance.
- Continuously strive for excellent customer satisfaction in everything you and the team deliver.
You have:
- Experience leading a team that delivers results in challenging environments with a continuous improvement mindset.
- Sound Business and technical knowledge of an Electricity Distribution business or similar market.
- Excellent verbal and written communication skills, with proficient organisation skills and a strength in developing and nourishing positive working relationships.
- Excellent customer service skills.
- The ability to deliver within demanding timescales and to effectively prioritise, plan and organise.
This role involves travel across various locations to support business needs. To enable you to fulfil these responsibilities, as a role requirement, the company will provide access to a vehicle for work-related travel. The requirement will be reviewed on an ongoing basis, and if the company car policy criteria are met, there will be an opportunity to join the company car scheme. Provision of a company car or cash allowance does not form part of the contractual terms and conditions of employment for this role. A valid driving licence is essential.
Flexible benefits to fit your life:
- Discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
Project Team Manager employer: Scottish and Southern Electricity Networks
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your experience aligns with their mission, especially around customer satisfaction and team management.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past that showcase your leadership skills and ability to deliver results under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Project Team Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and delivering results. We want to see how your skills align with the role of Project Team Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your documents well. We love a good story, so feel free to share examples of how you've built strong relationships in previous roles.
Highlight Customer Focus: Customer satisfaction is at the heart of what we do. In your application, emphasise any experiences where you’ve gone above and beyond to meet customer needs. We want to know how you’ve made a positive impact on customer experiences in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your Stuff
Make sure you brush up on your knowledge of electricity distribution and the specifics of minor connections. Understanding the technical aspects will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in challenging environments. Highlight your coaching and mentoring experiences, as well as how you've managed to improve team performance and customer satisfaction.
✨Build Relationships
Since this role involves working with various stakeholders, think about how you can demonstrate your ability to build strong relationships. Share stories that illustrate your communication skills and how you've navigated complex interactions in the past.
✨Be Customer-Centric
Emphasise your commitment to customer satisfaction. Prepare to discuss specific instances where you've gone above and beyond to meet customer needs, and how you plan to keep customers at the core of your decision-making in this role.