At a Glance
- Tasks: Analyse workforce data to drive business decisions and improve efficiency.
- Company: Join a dynamic team at a leading company focused on transformation.
- Benefits: Enjoy flexible working, competitive salary, and wellbeing perks.
- Other info: Great career growth opportunities and exposure to senior stakeholders.
- Why this job: Make a real impact by shaping workforce insights and driving operational change.
- Qualifications: Experience in Workforce Management and strong data analysis skills required.
The predicted salary is between 34749 - 40939 € per year.
Base Location Portsmouth or Perth (Scotland). You will be expected to spend 50% of your working week in one of the following locations: Perth or Portsmouth. Salary £34,749 - £40,939 + a range of benefits to support your finances, wellbeing and family. Working Pattern Permanent | Full Time | Flexible First options available.
The role We are excited to introduce a new opportunity for a Workforce Management Analyst to join our Business Improvement & Planning team at a pivotal time of transformation. In this role, you will work closely with the Lead Workforce Management Planning Manager and a team of Workforce Coordinators, playing a key role in shaping how workforce data is analysed, reported, and used to drive business decisions. As we roll out Amazon Connect across our contact centres, alongside its powerful QuickSight reporting and analytics suite, this role offers a unique chance to influence how workforce insights are delivered across the business. This is not a “business as usual” analytics role. You will have the opportunity to design and evolve future‑facing reporting, unlocking actionable, data‑driven insights that support operational change, improve efficiency, and enable smarter decision‑making. You’ll be involved in new initiatives from the ground up, helping embed best‑in‑class workforce analytics as we continue to grow and modernise. Sitting within the Business Improvement & Planning function, this role provides direct exposure to senior stakeholders and a real platform to make an impact, using data to drive meaningful improvements across our operations.
- Develop and enhance workforce reporting.
- Analyse workforce performance and trends to provide actionable insights.
- Support planning, forecasting, and operational decision‑making.
- Partner with workforce and operational teams to identify efficiency opportunities.
- Contribute to continuous improvement and transformation initiatives.
You have Proven experience within Workforce Management (WFM) in a contact centre environment. Hands‑on experience with WFM software/tools. Strong experience in report building and data analysis, using Excel and/or reporting platforms such as Amazon QuickSight, Power BI, Tableau etc. Ability to translate data into a clear and compelling story by identifying trends, highlighting risks, and delivering actionable insights. A strong desire to be part of change, with a keen interest in new technologies and automation‑driven solutions.
Flexible Benefits To Fit Your Life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Equal Opportunity Employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
Workforce Management Analyst in Portsmouth employer: Scottish and Southern Electricity Networks
Join a forward-thinking team as a Workforce Management Analyst in either Portsmouth or Perth, where you will play a crucial role in shaping workforce analytics during a transformative period. With a commitment to employee wellbeing, flexible working options, and a culture that encourages innovation and professional growth, SSE offers a supportive environment where your insights can drive meaningful change. Enjoy a comprehensive benefits package that includes private healthcare discounts, wellbeing services, and generous family entitlements, making it an excellent place to build a rewarding career.
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Management Analyst in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show us that you’re genuinely interested in how you can contribute to their transformation journey.
✨Tip Number 3
Practice your data storytelling skills. Be ready to explain how you've used data to drive decisions in the past, and how you can do the same for us in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Workforce Management Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Workforce Management Analyst. Highlight your experience with WFM tools and data analysis, and don’t forget to showcase any relevant projects that demonstrate your ability to drive business decisions through data.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your passion for workforce analytics and how your skills can contribute to our transformation journey. Be genuine and let your personality shine through!
Showcase Your Analytical Skills:In your application, make sure to highlight specific examples where you've used data to influence decision-making. We love seeing how you’ve turned insights into action, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your Data Tools
Make sure you’re familiar with the WFM software and reporting tools mentioned in the job description, like Amazon QuickSight or Power BI. Brush up on your Excel skills too, as you'll likely need to demonstrate your ability to analyse data effectively during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific trends you've identified and how those insights led to operational improvements. This will show your potential employer that you can translate data into actionable strategies.
✨Understand the Business Context
Research the company’s current initiatives and challenges, especially around workforce management and analytics. Being able to discuss how your role as a Workforce Management Analyst can contribute to their transformation will set you apart from other candidates.
✨Emphasise Your Adaptability
Since this role involves change and new technologies, highlight your willingness to embrace innovation. Share experiences where you’ve successfully adapted to new systems or processes, demonstrating that you’re not just comfortable with change but thrive in it.
