At a Glance
- Tasks: Handle customer enquiries and support emergency calls while managing expectations.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy competitive salary, flexible benefits, and wellbeing support.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 30684 - 36666 £ per year.
- Base Location: Havant (Penner Road)
- You'll be expected to spend 50% of your working week in the office
Salary: £30,684 - £36,666 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12-month fixed term contract | Full Time | 37 hours, Monday to Friday between 8am and 5pm | Hybrid Working - Fully office based whilst in training
We are looking a General Enquiries Advisor to join our team on a 12-month fixed term contract.
Our General Enquiries Advisors are at the heart of our business; you're often the first person our customers speak to, and we need passionate, enthusiastic individuals like you to join our team.
- You Will
- Take General Enquiries calls from customers requesting minor maintenance work on the network, logging the details and scheduling work whilst managing the customers needs and expectations
- Support our emergency team by taking emergency calls
- Send reminders to customers regarding jobs booked
- Complete customer call-backs and closing jobs
- Record and resolve complaints as well as logging and highlighting damage to the network
- You have
- Previous experience in a customer service role, demonstrating excellent listening skills
- Be adaptable to using different databases
- Have excellent time management skills
- Be a team player with good interpersonal skills
- About SSE
SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow.
We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition.
Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.
SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses.
Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
- Flexible Benefits To Fit Your Life
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
- Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
Please contact kim. annink@sse. com@sse. com to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
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General Enquiries Advisor in Portsmouth employer: Scottish and Southern Electricity Networks
Scottish and Southern Electricity Networks is an exceptional employer, offering a dynamic work culture that values flexibility and collaboration. As a Senior Energy Markets Analyst, you will have the opportunity to engage with key stakeholders while gaining invaluable insights into the energy sector, all within a supportive environment that prioritises employee growth and development. With competitive salaries and a comprehensive benefits package, this role is perfect for those seeking meaningful and rewarding employment in a forward-thinking company.
Contact Details:
Scottish and Southern Electricity Networks Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Enquiries Advisor in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scottish and Southern Electricity Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scottish and Southern Electricity Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace General Enquiries Advisor in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scottish and Southern Electricity Networks:Your cover letter is your chance to shine! Tell us why you want to work at Scottish and Southern Electricity Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scottish and Southern Electricity Networks!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
