At a Glance
- Tasks: Support customers with electricity connections via phone and email, guiding them through the process.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy competitive salary, healthcare discounts, wellbeing support, and flexible benefits.
- Other info: Be part of an inclusive team dedicated to creating equal opportunities for all.
- Why this job: Make a real difference by helping customers feel informed and confident in their energy journey.
- Qualifications: Customer service experience is essential; a passion for learning and problem-solving is key.
The predicted salary is between 30684 - 36666 £ per year.
Base Location: Havant (Penner Road)
Salary: £30,684 - £36,666 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Office based | 12-month fixed term contract | Full Time, 37 hours per week, 08:00 – 17:00 Monday – Friday
We are looking for Customer Service Advisors to join our team! As a Customer Service Advisor, you’ll support a wide range of customers via phone and email who are applying for new electricity connections or requesting changes to the electricity network. This could include homeowners building their new home and needing a new connection, or property developers coordinating the relocation of existing cables as part of larger construction projects. You’ll play a key role in guiding customers through the end-to-end process, helping them understand their application, outlining next steps, and providing clear, proactive updates on the progress of their project. Your support will ensure customers feel informed, reassured, and confident throughout their journey.
We’re looking for customer-focused individuals to join our Connections Application teams, where you’ll help deliver a smooth and positive experience for every customer we serve.
You Will:
- Provide customers with advice on application registrations and next best steps.
- Manage customer accounts by providing project updates.
- Attempt to resolve complaints at the first point of contact.
- Manage issues that arise for the customer and liaise with the wider business to resolve these.
You Have:
- Previous experience in customer service is essential for this role but other than that, we are simply looking for people who have a desire to learn and love to talk with customers.
- You should be customer-focused, putting the customer at the heart of everything you do.
- You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem-solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
About SSE:
SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible Benefits To Fit Your Life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Customer Service Advisor in Portsmouth employer: Scottish and Southern Electricity Networks
Scottish and Southern Electricity Networks is an exceptional employer, offering a dynamic work culture that values flexibility and collaboration. As a Senior Energy Markets Analyst, you will have the opportunity to engage with key stakeholders while gaining invaluable insights into the energy sector, all within a supportive environment that prioritises employee growth and development. With competitive salaries and a comprehensive benefits package, this role is perfect for those seeking meaningful and rewarding employment in a forward-thinking company.
Contact Details:
Scottish and Southern Electricity Networks Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Portsmouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Scottish and Southern Electricity Networks.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Scottish and Southern Electricity Networks. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Portsmouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Scottish and Southern Electricity Networks.
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Scottish and Southern Electricity Networks's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Scottish and Southern Electricity Networks offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
