SSEN Distribution, part of SSE, is seeking a Workforce Management Specialist to own scheduling and intraday planning for a 24/7 omni-channel contact centre. You will work with the WFM team to balance demand, service levels, and regulatory compliance while supporting the rollout of Amazon Connect.
The role is based at Havant or Perth, with 50% of time in the office, and offers flexible first options. A strong WFM background and knowledge of UK regulations are essential.
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Workforce Management Specialist – Scheduling in Perth employer: Scottish and Southern Electricity Networks
Scottish and Southern Electricity Networks (SSEN) is an excellent employer, offering a dynamic work culture that prioritises safety and employee well-being. With opportunities for professional growth and development in the energy sector, employees benefit from comprehensive training and support, as well as the chance to work on impactful projects across diverse locations. The company fosters a collaborative environment where innovation is encouraged, making it a rewarding place for those looking to advance their careers in electrical construction.
Contact Details:
Scottish and Southern Electricity Networks Recruitment Team
