At a Glance
- Tasks: Support customers during power cuts and electrical issues through calls and updates.
- Company: Join SSE, a leader in energy transition and community support.
- Benefits: Enjoy competitive salary, flexible benefits, and wellbeing support.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by helping customers stay connected and informed.
- Qualifications: Previous customer service experience and a passion for learning.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Perth
Salary: £29,504 - £34,757 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Office based | 12-month fixed term contract | Full Time, 37 hours per week, between 08:00 – 20:00 Monday – Friday and 1 in 4 Saturdays 08:00 - 17:00.
Our Customer Contact Centre is the first point of contact for customers experiencing power cuts or external electrical issues, playing a vital role in keeping communities informed and supported during outages.
As a Customer Service Call Advisor, you will:
- Handle inbound and outbound calls with customers experiencing power cuts or electrical emergencies.
- Communicate clearly with customers about issues affecting their electricity supply, providing updates, reassurance, and tailored support, including for Priority Services customers.
- Act as the first point of contact for customer complaints, ensuring a consistently high standard of service is delivered.
- Identify potential vulnerabilities during customer interactions and confidently discuss available support to ensure the appropriate assistance is provided.
You have:
- Previous experience in customer service is essential for this role but we are simply looking for people who have a desire to learn and love to talk with customers.
- You should be customer‑focused, putting the customer at the heart of everything you do.
- You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem‑solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible Benefits To Fit Your Life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact fiona.smith@sse.com to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Customer Service Advisor in Perth employer: Scottish and Southern Electricity Networks
SSE is an exceptional employer, offering a supportive work environment in Perth where you can thrive as a Customer Service Advisor. With a competitive salary and a comprehensive range of benefits including flexible working options, wellbeing support, and opportunities for personal growth, SSE prioritises employee satisfaction and development. Join a diverse team dedicated to providing essential services to communities while contributing to a sustainable energy future.
Contact Details:
Scottish and Southern Electricity Networks Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scottish and Southern Electricity Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scottish and Southern Electricity Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scottish and Southern Electricity Networks:Your cover letter is your chance to shine! Tell us why you want to work at Scottish and Southern Electricity Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scottish and Southern Electricity Networks!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
