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- Tasks: Manage customer journeys and ensure smooth project delivery in the Minor Connections team.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy flexible working, competitive salary, and wellbeing perks like free online GP services.
- Why this job: Make a real impact in energy while developing your project management skills.
- Qualifications: Experience in project management and strong customer service skills required.
- Other info: Inclusive workplace with opportunities for growth and support for all backgrounds.
The predicted salary is between 43704 - 51484 £ per year.
Base Location: Melksham
Salary: £43,704 - £51,484 depending on skills and experience + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible working options available
We are looking for a Project Manager to join our Minor Connections team! Your role as a Project Manager will be to manage the customer journey from start to finish. Our SSEN Minor Connections team are responsible for delivering new electricity connections for 1-4 properties as well as moving the position in which our equipment terminates within our customers' properties.
You will:
- Manage the customer journey from start to finish including: booking the work, ensuring the customer understands all elements of the job and is ready for the work to be completed.
- Create construction packs for minor connection projects within key deadlines, ensuring accuracy of information so the jobs are completed right the first time.
- Support both our customers and delivery partners to ensure the smooth delivery of projects.
- Drive performance and improvements to the customer service we provide helping us achieve maximum incentive rewards for Time to Connect (TTC) and Broad Measure (customer satisfaction) scores.
You have:
- Previous experience as a Project Manager
- Good business and technical knowledge of Electricity Distribution or similar market such as another utility company.
- Excellent customer service skills and great verbal and written communication skills, with proficient organisational skills and a strength in developing and nourishing positive working relationships.
- I.T. literate, being comfortable with Microsoft packages such as Word, Excel and Office.
- The ability to deliver within demanding timescales and to effectively prioritise, plan and organise.
About SSE: SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‐free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact kim.annink@sse.com /01738 344051 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Project Manager in Melksham employer: Scottish and Southern Electricity Networks
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in Melksham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with SSE's values and recent initiatives. We want to see that you’re genuinely interested in the role and how you can contribute to their mission of building a better world of energy.
✨Tip Number 3
Showcase your project management skills through real-life examples. Be ready to discuss how you've managed customer journeys or improved service delivery in past roles. We love hearing about your successes and how you’ve tackled challenges head-on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ll keep you updated on your application status, so you won’t be left in the dark. Let’s get you that Project Manager position!
We think you need these skills to ace Project Manager in Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your relevant experience in managing customer journeys and any technical knowledge you have in electricity distribution or similar fields.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and improved customer service in previous positions.
Show Off Your Communication Skills: Since excellent communication is key, ensure your written application reflects your verbal skills. Use clear, concise language and check for any typos or errors before submitting.
Apply Through Our Website: Remember, we only accept applications made online. So, make sure to hit that 'Apply Now' button on our website to get your application in!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your Stuff
Make sure you brush up on your knowledge of electricity distribution and project management. Familiarise yourself with the specific processes involved in minor connections, as well as any relevant regulations. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Customer Journey Focus
Since the role involves managing the customer journey, think about how you can demonstrate your customer service skills during the interview. Prepare examples of how you've successfully managed customer expectations and resolved issues in past projects. This will highlight your ability to drive performance and improve customer satisfaction.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise and organise tasks, especially under tight deadlines. You might want to prepare a brief case study from your previous experience where you successfully managed multiple projects simultaneously. This will illustrate your capability to deliver within demanding timescales.
✨Ask Insightful Questions
Prepare some thoughtful questions about the Minor Connections team and their current projects. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers and leave a lasting impression.
