SSE is hiring a Workforce Management Specialist to lead scheduling and intraday planning for a 24/7 contact centre. You will own scheduling practices, optimize deployment, and support a growing operation with data-driven insights.
In this role you will work closely with the WFM Lead and operational stakeholders to balance customer demand, service levels, and regulatory compliance, while driving efficiency and employee experience across multiple channels.
#J-18808-Ljbffr
Workforce Management Specialist — 24/7 Scheduling in Havant employer: Scottish and Southern Electricity Networks
Scottish and Southern Electricity Networks (SSEN) is an excellent employer, offering a dynamic work culture that prioritises safety and employee well-being. With opportunities for professional growth and development in the energy sector, employees benefit from comprehensive training and support, as well as the chance to work on impactful projects across diverse locations. The company fosters a collaborative environment where innovation is encouraged, making it a rewarding place for those looking to advance their careers in electrical construction.
Contact Details:
Scottish and Southern Electricity Networks Recruitment Team
