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- Tasks: Lead a team to deliver exceptional customer service in electricity distribution.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Experience in team management and knowledge of electricity distribution required.
The predicted salary is between 43704 - 51484 £ per year.
Base Location: Portsmouth or Aldershot. You’ll be expected to spend 50% of your working week in the office. Salary: £43,704 – £51,484 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available.
We are looking for an Operations Manager/Internal Resource Manager to join our team. As an Internal Resource Manager, you’ll be responsible for a team of up to 20 operational industrial staff who deliver new connections, reinforcement works and network restoration at low voltage and up to 33,000 volts.
You will:
- Manage a team of industrial staff ensuring great customer service performance while meeting and exceeding customer and regulator expectations.
- Ensure all requirements are met such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process.
- Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team by tracking, monitoring and managing this daily.
- Look to improve productivity while ensuring work is completed and recorded to a high standard.
- Oversee team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.
You have:
- Experience of managing a team.
- Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.
- Technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.
- Strong stakeholder engagement skills to communicate with people at all levels and ensure work is always progressing.
- Competence in IT skills to review data to assess performance and produce presentations for rolling out vital information to your team.
This role involves travel across various locations to support business needs. The company will provide access to a vehicle for work-related travel. A valid driving licence is essential.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Distribution powers 3.9 million UK homes and businesses.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest-free loans on tech and transport season tickets, and generous family entitlements.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online.
Locations
Operations Manager (IRM) in Hampshire, Portsmouth employer: Scottish and Southern Electricity Networks
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (IRM) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SSE. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching SSE’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for energy and how you can contribute to their mission.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences and how they relate to managing teams and delivering excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the SSE team.
We think you need these skills to ace Operations Manager (IRM) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience managing teams and any relevant industry knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Stakeholder Skills: Since strong stakeholder engagement is key for this role, make sure to include examples of how you've successfully communicated with various levels in previous positions. We love seeing those real-life experiences!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Know Your Stuff
Make sure you brush up on your knowledge of electricity distribution and how a Distribution Network Operator functions. Understanding the technical aspects and regulatory requirements will show that you're not just a manager, but someone who truly gets the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to improve productivity while maintaining high standards. Be ready to discuss how you handle team dynamics, absence management, and training needs.
✨Engage with Stakeholders
Demonstrate your strong stakeholder engagement skills by preparing to discuss how you've effectively communicated with various levels of staff and customers. Think of specific instances where your communication made a difference in project outcomes.
✨Be IT Savvy
Since you'll need to review data and create presentations, make sure you're comfortable with relevant IT systems. Bring examples of how you've used data to assess performance or improve processes in your previous roles.