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- Tasks: Engage with local communities and manage customer relations during power outages.
- Company: Join SSE, a leader in renewable energy, powering millions towards a net zero future.
- Benefits: Enjoy flexible benefits, discounts on healthcare, gym memberships, and generous family entitlements.
- Why this job: Be part of a dynamic team making a real impact in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential; a driving license is required.
- Other info: This is a full-time, office-based role with opportunities for personal growth and development.
The predicted salary is between 29000 - 36000 £ per year.
Join to apply for the Customer and Community Advisor role at Scottish and Southern Electricity Networks
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Join to apply for the Customer and Community Advisor role at Scottish and Southern Electricity Networks
Base Location: Slough, Theale or West London
Salary: £34,749 – £40,939 + London allowance if based in Slough or London + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 12-month fixed term contract | Full time | Office based
We are looking for a Customer and Community Advisor to join our busy team!
At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve.
This is an exciting role where you\’ll face plenty of challenges, including the weather!
You Will
- You\’ll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
- Identify and plan for winter/storm scenario\’s, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.
- Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.
- Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.
You Have
- A good understanding of SSE\’s businesses along with previous experience in customer service and event organisation.
- Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.
- This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.
- The ability to integrate and work closely with the team and take initiative when required.
- Deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.
On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world\’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.
SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work.
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Customer and Community Advisor employer: Scottish and Southern Electricity Networks
Contact Detail:
Scottish and Southern Electricity Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Community Advisor
✨Tip Number 1
Familiarise yourself with SSE's community initiatives and recent projects. This knowledge will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of SSE on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer and Community Advisor role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer expectations or resolved issues. Having specific examples ready will demonstrate your problem-solving skills and customer service experience effectively.
✨Tip Number 4
Stay updated on current events related to energy and community engagement. Being knowledgeable about industry trends will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Customer and Community Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer and Community Advisor. Highlight your relevant experience in customer service and community engagement in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to manage customer expectations, and any previous experience in event organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and community involvement. Use specific examples from your past experiences to demonstrate how you can contribute to SSEN's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Scottish and Southern Electricity Networks
✨Research the Company
Before your interview, take some time to understand Scottish and Southern Electricity Networks' mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Since this role involves customer interaction, think of examples from your past experiences where you successfully managed customer expectations or resolved issues. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
As a Customer and Community Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on a relevant topic to demonstrate your skills.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about team dynamics, community engagement strategies, or how success is measured in this position.