At a Glance
- Tasks: Lead a passionate team to enhance service delivery in property management.
- Company: Join LRG, an award-winning property company with a focus on growth and development.
- Benefits: Enjoy competitive salary, generous holiday allowance, and career advancement opportunities.
- Other info: Be part of a supportive team culture that values integrity, respect, and professional growth.
- Why this job: Make a real impact by building relationships and delivering outstanding customer experiences.
- Qualifications: 3+ years in property management, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 29700 - 36300 £ per year.
Location: Pride Park, Derby
Brand: LRG
Salary: Competitive Salary Package
About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities: At LRG we are not just managing properties, we are building long-term relationships based on Passion, Bravery, Integrity, and Respect, these being our core operational values. Our team is driven to deliver outstanding service to both landlords and tenants, and we’re looking for someone who shares these values to join us as a Team Leader.
- Key Responsibilities:
- Passion: Identify opportunities to enhance the level of service for both internal and external customers, taking ownership of improvements that contribute to a better experience for all. Actively support training and development opportunities to build a passionate, knowledgeable team.
- Bravery: Provide confident guidance and support with the implementation of new legislation, helping the team navigate change with clarity and assurance. Investigate customer complaints with courage and objectivity, proposing and delivering appropriate, thoughtful resolutions. Collaborate on group projects and strategic initiatives with management, embracing innovation and change to drive positive outcomes. Challenge underperformance through honest, constructive conversations, always with the goal of improvement and support.
- Respect: Offer consistent mentoring and coaching to team members, respecting individual growth journeys and empowering professional development. Ensure open communication around workloads and staff morale, encouraging a culture where everyone feels heard and supported. Proactively ensure departmental coverage during vacancies, holidays and days off, valuing the well-being and balance of the entire team.
- Integrity: Monitor key processes and compliance ensuring they are followed correctly and ethically, with follow-up conversations where necessary. Support audits of property management departments, promoting transparency and high standards across the board. Uphold and share property management best practices consistently, ensuring compliance and service excellence. Enforce strategic objectives honestly and consistently, aligning team actions with the company’s wider mission and values.
What are we looking for:
- Minimum 3+ years in a Property Industry role
- Excellent communicator with a confident, empathetic, and respectful approach
- Deep knowledge of lettings legislation
- Organised, self-motivated, and calm under pressure
- ARLA/PropertyMark qualification preferred
- A natural problem-solver who brings bravery and initiative to every challenge
- Committed to acting with integrity in every aspect of the role
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and Commission structure
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Team Leader - Service Delivery, Property Manage... Service Delivery · Derby, United Kingdom employer: Scottfraser
Leaders, part of LRG, is an exceptional employer located in Felixstowe, offering a supportive and collaborative team environment that fosters career growth and professional development. With a strong commitment to employee well-being, we provide access to a virtual GP, generous holiday allowances, and regular incentives for top achievers, making it a rewarding place to work for those passionate about the real estate industry.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Service Delivery, Property Manage... Service Delivery · Derby, United Kingdom
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Scottfraser.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Scottfraser? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Scottfraser's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Team Leader - Service Delivery, Property Manage... Service Delivery · Derby, United Kingdom
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Team Leader - Service Delivery, Property Manage... Service Delivery · Derby, United Kingdom role at Scottfraser, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Scottfraser
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Scottfraser operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Scottfraser. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Scottfraser.
