At a Glance
- Tasks: Deliver exceptional customer service and support non-managed landlords throughout the tenancy process.
- Company: Join LRG, a reputable property group known for professionalism and client satisfaction.
- Benefits: Competitive salary, bonuses, generous holiday allowance, and career growth opportunities.
- Other info: Enjoy a supportive environment with market-leading training and professional development.
- Why this job: Be part of a dynamic team making a real impact in the property industry.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 28080 - 34320 £ per year.
Location: Crowthorne House (2 days from home)
Brand: LRG
Salary: £25,000 basic plus £1k objective bonus (£250 quarterly)
Hours: Monday to Friday 8:30am – 5pm
About LRG: LRG is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.
Job Summary and key responsibilities:
Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in The Meadows, Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
- Deliver exceptional customer service through both telephone and written communication, acting as a dedicated point of contact for non-managed landlords and tenants.
- Managing the non-managed end of tenancy process, ensuring customers receive clear communication and support throughout the checkout journey.
- Support landlords with compliance requirements and coordinate statutory documentation where requested, ensuring company processes and legislative requirements are met.
- Coordinate checkout appointments and proactively engage with landlords and tenants ahead of tenancy end dates to ensure expectations and timescales are understood.
- Proactively contacting landlords and tenants ahead of tenancy end dates to provide guidance, manage expectations and support a smooth checkout process.
- Supporting customers through the No Deposit Scheme process and assisting with tenancy-end deposit administration.
- Work collaboratively with branch teams, Team Leaders and Heads of Centre to understand reasons for lost instructions and identify opportunities to improve client retention.
- Maintain accurate records and ensure all customer interactions are completed in line with company procedures and service standards.
What are we looking for:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and additional incentives
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Tenancy Manager Tenancy/Property Management · Camberley HQ, United Kingdom employer: Scottfraser
Leaders, part of LRG, is an exceptional employer located in Felixstowe, offering a supportive and collaborative team environment that fosters career growth and professional development. With a strong commitment to employee well-being, we provide access to a virtual GP, generous holiday allowances, and regular incentives for top achievers, making it a rewarding place to work for those passionate about the real estate industry.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Manager Tenancy/Property Management · Camberley HQ, United Kingdom
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Scottfraser.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Scottfraser? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Scottfraser's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy Manager Tenancy/Property Management · Camberley HQ, United Kingdom
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy Manager Tenancy/Property Management · Camberley HQ, United Kingdom role at Scottfraser, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Scottfraser
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Scottfraser operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Scottfraser. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Scottfraser.
