Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
Role Purpose
As part of our Europe and Family Resorts team, the Sales Support role will provide pivotal support across the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to the holidays. The role requires strong attention to detail and a keen eye for process execution. With the likelihood of the position leading to a sales consultant role, it’s a great opportunity for someone looking to develop their career within the travel industry.
Responsibilities
- To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
- Organise additional elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant
- Support team KPIs and targets by assisting with guest communication post booking of a luxury holiday
- Liaise with the Product Team on new properties and the concierge requirements.
- Book ancillary elements such as car hire, room/flight upgrades, transfers and insurance when required
- Clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised
- Work closely with the Resort Team to ensure a smooth transition once they arrive.
- Work alongside the service team to meet the high level of service expected, this is monitored in the after-travel Net Promoter survey.
- Ensure any complaints are reported and follow our internal process
- Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
- Act as a second pair of eyes, spotting discrepancies and areas for possible error
- Obtain and accurately record all required information from guests on behalf of the Travel Consultants
- To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarisation trip
Requirements
- Attention to detail, ownership of accuracy
- An ability and desire to work in a fast-paced environment
- To relish the challenge of working towards targets and team KPIs
- Ability to work to deadlines and prioritise effectively
- Understanding of luxury service and guest expectations
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