Scott-Merrick in London seeks a strategic Head of IT Operational Excellence to elevate the Digital Employee Experience using ServiceNow, DEX monitoring, AI, observability and automation. You will lead a large internal Service Desk, own the ServiceNow stack and drive proactive remediation across a global environment.
The role emphasizes measurable CSAT and MTTR improvements, with hybrid London work and up to 30% bonus. Right to work in the UK is required.
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Head of IT Ops Excellence: ServiceNow, DEX & AI (Hybrid) employer: Scott-Merrick
As a Domain Architect - Networks & Connectivity, you will join a forward-thinking company that prioritises innovation and employee development within a dynamic hybrid work environment in London. With competitive compensation, including a generous bonus structure, and a culture that fosters collaboration and continuous learning, this role offers the opportunity to shape the future of network architecture while working alongside industry experts. The company's commitment to modernising its global enterprise network ensures that you will be at the forefront of cutting-edge technology and practices.
