Scott Dunn is seeking a Global CRM & Retention Manager in London to own guest retention and repeat bookings. You will partner with Marketing, Guest Loyalty, Sales and Customer Service to implement the retention strategy, optimize guest journeys, and ensure data-driven, on-brand interactions across Scott Dunn’s portfolio of luxury brands.
The role blends strategic thinking with hands‑on execution, requiring a deep understanding of luxury guests and proficiency in CRM, segmentation, and data
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Global CRM & Retention Strategist in London employer: Scott Dunn
Scott Dunn is an exceptional employer that fosters a vibrant and inclusive work culture, offering extensive career growth opportunities within the luxury travel sector. Based in Hammersmith, London, employees benefit from comprehensive training, generous leave policies, and a supportive environment that celebrates individual achievements and teamwork. With access to global job opportunities and a commitment to personal development, Scott Dunn ensures that every team member can thrive while creating unforgettable travel experiences for discerning guests.
