Latin America - Senior Travel Consultant

Senior Travel Consultant – Latin America

Join our specialist Latin America Team as a Senior Travel Consultant, responsible for creating and selling tailor‑made luxury holidays to discerning guests across destinations including Argentina, Chile, Bolivia, Peru, Brazil, Ecuador, Galapagos, Colombia, Uruguay, Belize, Costa Rica, Guatemala, Mexico, and Panama.

Responsibilities

• Take ownership of all aspects of selling and booking holidays, including preparing written and verbal quotations and related documentation.
• Contact guests after their return to gather feedback and generate new enquiries.
• Work towards individual and team sales targets, meeting Key Performance Indicators.
• Develop product knowledge for immediate sales areas and across the Scott Dunn portfolio.
• Support marketing initiatives such as brochure production, website management, email campaigns, PR, and promotional events.
• Meet guests face‑to‑face when required.
• Learn and use all computer software applications.
• Collaborate closely with all departments and sales teams.
• Deliver excellent guest service throughout the booking process, demonstrating the core values of Scott Dunn.

Duties

• Manage the guest journey from initial contact to post‑travel and repeat travel.
• Maintain attention to detail and accuracy in all communications.
• Speak with guests over the phone, effectively listening and organising their holiday.
• Meet guests at their request.
• Use sales skills to convert enquiries into bookings.
• Respond to all enquiries efficiently and promptly.
• Handle high volumes of phone calls during peak periods.
• Manage invoices, payments, and guest details, and organise pre‑arrival information.
• Complete travel documentation within specified time frames.
• Maintain contact with guests between booking and departure, arranging concierge requirements.
• Record essential data using Scott Dunn’s IT software.
• Act on feedback or complaints swiftly, liaising with the Guest Relations Executive as necessary.
• Book flights and manage reservations through Travelport.
• Attend internal and external training courses.
• Conduct familiarisation trips abroad and present findings to teams.
• Attend trade shows and promotional events in the UK and abroad.
• Train colleagues with knowledge gained from visits.
• Account for costs and margins on each booking.
• Contribute to the team beyond standard sales and service requirements.
• Perform other duties as reasonably required by management.

Requirements

• Extensive tailor‑made travel sales experience across Latin America, preferably in luxury markets.
• Sales‑driven mindset with a focus on numbers.
• Enthusiastic and polite telephone manner.
• Excellent attention to detail.
• Proven organisational skills.
• Previous experience delivering customer service of the highest standard.

Values & Behaviours

• In the know – Listen carefully, get the details right, own commitments.
• In the Detail – Seek and share new ideas, embrace feedback, partner with the best.
• Inspiring – Look to the future, collaborate, celebrate successes.

Location

London, Hammersmith office (office‑based).

Benefits

• Career growth opportunities across global offices and 30+ brands.
• Personal and professional development, including familiarisation trips, LinkedIn Learning access, and weekly development time.
• Competitive commission and bonus scheme, loyalty rewards, a personal travel fund, and 23 days annual leave plus bank holidays (rising by 1 day per year of service up to 30).
• Recognition schemes and awards, plus a chance to attend the annual Global Gathering.
• Industry perks: subsidised private healthcare, contributory pension, staff travel insurance, paid volunteering leave, cycle‑to‑work scheme, season‑ticket loan, and share options in the group.

Diversity, Equity, and Inclusion

We champion equality, diversity, and inclusivity, and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. If you need support or accommodations during the recruitment process, contact recruitment@scottdunn.com.

Application

All applicants are welcomed, even if they do not meet every requirement. If you are interested, please apply.