Sales Operations Team - Assistant Travel Executive in Hammersmith

This is your chance to join a dynamic, supportive team and build a foundation in both travel and operations from the ground up. As an Assistant Travel Executive, you'll work closely alongside experienced Travel Executives and Senior Travel Executives, quickly developing hands-on knowledge of what it takes to deliver exceptional experiences to our Scott Dunn guests. This will involve assisting in ensuring accurate guest documentation, bookings, and communications with suppliers, meaning you will play a genuine role in bringing our guests' dream trips to life. This is a role where your contribution and detail orientation makes a meaningful difference. We offer a clear progression pathway from Assistant Executive through to Executive and Senior Executive, supported by incentives that recognise and reward your hard work. If you're naturally detail-oriented, eager to learn, and serious about building a long-term career in travel, this could be the opportunity for you.

Responsibilities

• Assist the Sales Operations and Sales teams in verifying booking details and ensuring accuracy in guest documentation.
• Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard.
• Help prepare and send documentation to guests (electronically and via the Scott Dunn app).
• Communicate with suppliers to confirm booking arrangements and update records.
• Build your knowledge of luxury travel standards and Scott Dunn's operational processes as a foundation for progression.

About You

• Demonstrable attention to detail, ownership of accuracy.
• Ability to work to deadlines and prioritise effectively.
• Strong organisational skills and able to juggle multiple tasks.
• Interest and understanding of luxury service and guest expectations.
• Self-motivated with a proactive and positive attitude.
• Genuine passion for luxury travel would be beneficial.

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs.
• Be Precise - We take pride in getting every detail right.
• Own it - We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights.
• Embrace feedback - We continuously seek to improve by sharing and accepting honest feedback.
• Work with the best - We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable.
• Be more we - We work together collaboratively and value different viewpoints.
• Win together - We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring:

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group.
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to complement competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Group's annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide range of job and industry perks – We can offer you subsidised private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.