Product Team - Product Assistant in Hammersmith

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

Role Purpose

To provide full administrative support to the Product Team and Sales team to ensure that our product is kept up to date, relevant, and accurate. Inclusive of effectively communicating product information to the wider business to maximise revenue opportunities and the guest experience. This role will predominantly be working on our Asia and Africa product.

Responsibilities

• Maintaining the consistency and accuracy of all products within your geographic area
• Responsibility for adding all new products such as hotels, experiences, offers, flights, transfers and uploading offers to our system
• Day to day product support of sales team to ensure efficiency and maximise sales opportunities
• Producing training, tools and resources such as templates for sales teams
• Providing overall support to DMs
• Effective communication with sales teams and the wider business
• Working towards the product strategy on larger projects as directed

Duties

• Ensure that new product content is loaded, and existing product is up to date and well-organised
• To troubleshoot and solve problems regarding content loading onto the product database
• Identify missing elements and load flights and transfers in a consistent and well-ordered format
• Perform regular content maintenance and integrity checks on the product database
• Produce a weekly product update for the sales team
• Creating sales tools e.g., cheat sheets and templates to support the sales teams
• Assist sales teams with post fam work and loading content into COPs
• Support Destination Manager(s) with day-to-day tasks as required
• Complete project work across destinations or types of travel in line with product strategy
• Loading and refreshing images for geographic, properties and itineraries as required
• Saving and linking contracts
• Ensure all tactical and yearly contracted offers are loaded onto product base and communicated to sales
• Research new product development areas with guidance from Destination Manager
• Train and support new members of the team
• Identify and rectify any inaccurate, missing, or incomplete website content
• Research and load generic product data, including geographic, seasonal and type descriptions

Key Requirements

• Excellent attention to detail
• Proven time management skills
• Ability to prioritise tasks
• Ability to take initiative
• Competency with Systems and Databases
• Adaptable, a fast learner
• A good team player
• Knowledge of Asia and Africa beneficial but can be learned

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs.
• Be Precise - We take pride in getting every detail right.
• Own it - We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights.
• Embrace feedback - We continuously seek to improve by sharing and accepting honest feedback.
• Work with the best - We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable.
• Be more we - We work together collaboratively and value different viewpoints.
• Win together - We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group.
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.