People Team - People & Talent Acquisition Co-ordinator in Hammersmith

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. We offer our Explorers Kids Clubs in a number of our 5* resorts and we put an emphasis on creating long lasting memories for the whole family, creating friendships, engaging children from beginning to end with innovative activities and excursions. Infusing passion through our highly trained and dedicated childcare teams.

Role Purpose

To ensure all resort positions are filled with high-quality candidates in a timely manner, supporting the successful delivery of resort operations. The role also contributes to the wider People & Culture team by providing efficient HR administration and delivering an exceptional employee experience throughout the employee lifecycle.

Key Responsibilities

• Support the Talent Acquisition Partner and Resort Operations team to successfully recruit and onboard all seasonal programme staff for both winter and summer seasons.
• Manage and coordinate recruitment activity across multiple channels, including social media, company websites, job boards, and other sourcing platforms.
• Continuously review and improve overseas recruitment processes, identifying opportunities to enhance efficiency and candidate experience.
• Ensure all HR administration is completed accurately, on time, and in compliance with legal and company requirements, including contracts, visas, work permits, payroll, policies, handbooks, and employee records.
• Support the onboarding and offboarding process for all resort employees, ensuring a seamless employee experience.
• Ensure all employees remain compliant with local employment legislation and company policies.
• Administer payroll processes accurately and within agreed deadlines to ensure employees are paid correctly.
• Liaise with insurance providers to ensure all resort employees have appropriate cover throughout their employment.
• Act as the first point of contact for employee relations matters within the resort management teams, providing guidance and support where appropriate.
• Respond to employee queries relating to people processes, policies, benefits, and payroll in a professional and timely manner.
• Conduct regular one-to-one check-ins with resort employees to gather feedback, monitor wellbeing, and identify areas for improvement.
• Proactively identify and engage potential Explorer candidates through social media platforms, job boards, universities, childcare networks and industry events.
• Develop and manage targeted outreach campaigns to attract candidates with relevant childcare qualifications and experience.
• Build and maintain a talent pool of warm leads for current and future recruitment cycles.
• Represent Scott Dunn at careers fairs, University and College events and other relevant forums to raise brand awareness and drive applications.
• Support wider People & Culture initiatives, projects, recruitment activities, training programmes, and office administration as required.
• Assist the Talent Acquisition Partner and wider People & Culture team with employee administration and recruitment activities as required.

Key Duties

• Recruiting seasonal resort employees and working closely with resort management teams to allocate staff to appropriate resorts and locations.
• Creating and managing recruitment campaigns across social media, company websites, job boards, and other sourcing channels.
• Sourcing additional employees throughout the season to cover peak periods, vacancies, replacements, and emergency staffing requirements.
• Screening applications, conducting interviews, managing candidate communications, and progressing candidates through the recruitment process.
• Completing all recruitment and HR administration accurately and within agreed timelines, including reference checks, DBS/police checks, visa and work permit applications, insurance reporting, purchase orders, recruitment reporting, and maintaining employee records.
• Working closely with payroll providers to ensure accurate and timely processing of employee pay.
• Maintaining accurate employee records and compliance documentation throughout the employee lifecycle.
• Responding promptly and professionally to employee enquiries relating to recruitment, payroll, policies, and employment matters.
• Build, maintain, and develop a talent pool of qualified candidates for current and future recruitment needs.
• Represent Scott Dunn at careers fairs, university and college events, and other recruitment forums to promote the employer brand and encourage applications.
• Supporting the delivery of management training and people-related workshops when required.
• Assisting the People & Culture team with Head Office recruitment, employee administration, training coordination, and employee engagement initiatives during quieter operational periods.

About you

• Experience with high volume recruitment.
• Excellent attention to detail.
• Proven time management skills with the ability to prioritise tasks.
• Prior experience working in recruitment and within a seasonal capacity would be advantageous but not essential.
• You will be keen to build a career within the People & Culture space.

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs.
• Be Precise - We take pride in getting every detail right.
• Own it - We deliver on commitments we make.

• In the Detail - Love learning. We energetically seek out and share new ideas and insights.
• Embrace feedback - We continuously seek to improve by sharing and accepting honest feedback.
• Work with the best - We attract, retrain and partner with the best.

• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable.
• Be more we - We work together collaboratively and value different viewpoints.
• Win together - We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group.
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.