At a Glance
- Tasks: Own guest retention and repeat bookings while optimising guest journeys.
- Company: Join Scott Dunn, a leader in luxury travel experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams to drive innovative retention strategies.
- Why this job: Make a real impact on guest experiences in the luxury travel sector.
- Qualifications: Experience in CRM, segmentation, and a passion for luxury service.
The predicted salary is between 54000 - 66000 £ per year.
Scott Dunn is seeking a Global CRM & Retention Manager in London to own guest retention and repeat bookings. You will partner with Marketing, Guest Loyalty, Sales and Customer Service to implement the retention strategy, optimize guest journeys, and ensure data-driven, on-brand interactions across Scott Dunn’s portfolio of luxury brands.
The role blends strategic thinking with hands-on execution, requiring a deep understanding of luxury guests and proficiency in CRM, segmentation, and data.
Global CRM & Retention Strategist employer: Scott Dunn
Scott Dunn is an exceptional employer that fosters a vibrant and inclusive work culture, offering extensive career growth opportunities within the luxury travel sector. Based in Hammersmith, London, employees benefit from comprehensive training, generous leave policies, and a supportive environment that celebrates individual achievements and teamwork. With access to global job opportunities and a commitment to personal development, Scott Dunn ensures that every team member can thrive while creating unforgettable travel experiences for discerning guests.
StudySmarter Expert Advice🤫
We think this is how you could land Global CRM & Retention Strategist
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Scott Dunn and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Scott Dunn are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Scott Dunn on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Scott Dunn. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Global CRM & Retention Strategist
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Scott Dunn. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Scott Dunn:Show us that you’ve done your homework! In your application, briefly mention what you admire about Scott Dunn’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Scott Dunn
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Scott Dunn will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Scott Dunn, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
