At a Glance
- Tasks: Own guest retention and repeat bookings while optimising guest journeys.
- Company: Join Scott Dunn, a leader in luxury travel experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams to drive innovative retention strategies.
- Why this job: Make a real impact on guest experiences in the luxury travel sector.
- Qualifications: Experience in CRM, segmentation, and a passion for luxury service.
The predicted salary is between 54000 - 66000 £ per year.
Scott Dunn is seeking a Global CRM & Retention Manager in London to own guest retention and repeat bookings. You will partner with Marketing, Guest Loyalty, Sales and Customer Service to implement the retention strategy, optimize guest journeys, and ensure data-driven, on-brand interactions across Scott Dunn’s portfolio of luxury brands.
The role blends strategic thinking with hands-on execution, requiring a deep understanding of luxury guests and proficiency in CRM, segmentation, and data.
Global CRM & Retention Strategist employer: Scott-Dunn
Scott Dunn Private is an exceptional employer, offering a dynamic work culture in the heart of London that fosters creativity and collaboration. With a focus on employee growth, we provide tailored training and development opportunities to help you excel in your role as a Relationship Manager for UHNW clients. Join us to be part of a passionate team dedicated to delivering unparalleled travel experiences, while enjoying the unique advantages of working in a vibrant city known for its rich culture and networking potential.
