At a Glance
- Tasks: Lead guest loyalty strategies and enhance repeat bookings across global brands.
- Company: Scott Dunn, a luxury tour operator known for exceptional travel experiences.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to creating unforgettable journeys.
- Why this job: Shape guest experiences and drive loyalty in a dynamic luxury travel environment.
- Qualifications: Experience in CRM, data analysis, and strong collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
Scott Dunn, a luxury tour operator, is hiring a strategic CRM/retention lead to own guest loyalty and repeat bookings across its global brands.
You will define segmentation, coordinate with Marketing, Guest Loyalty, Sales and Customer Service, and drive data-driven improvements to personalise every guest interaction.
You will partner with regional managers, manage the loyalty budget, and guide the gift program while staying compliant with data protection across markets.
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Global CRM & Guest Retention Leader employer: Scott Dunn
Scott Dunn is an exceptional employer that fosters a vibrant and inclusive work culture, offering extensive career growth opportunities within the luxury travel sector. Based in Hammersmith, London, employees benefit from comprehensive training, generous leave policies, and a supportive environment that celebrates individual achievements and teamwork. With access to global job opportunities and a commitment to personal development, Scott Dunn ensures that every team member can thrive while creating unforgettable travel experiences for discerning guests.
