Europe & Ski Team - Senior Travel Consultant

About the Role

Scott Dunn is an award‑winning luxury tour operator creating tailor‑made vacations to destinations all over the world. With offices in the UK, US and Singapore we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online the way through to post‑vacation.

Purpose

Joining our specialist Europe & Ski team we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury tailormade holidays to our discerning guests whilst navigating and creating experiences across European destinations, taking ownership of all aspects of selling and booking a holiday including written and verbal quotations and holiday documentation, contacting guests on their return to receive feedback and create new enquiries, working towards individual and team sales targets and meeting Key Performance Indicators, developing excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio, supporting all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events, meeting guests on a face‑to‑face basis when required, learning and becoming conversant with all computer software applications, and working closely with all departments and Sales teams.

Key Responsibilities

• Take responsibility for the guest journey from first contact to post‑travel and repeat travel.
• Demonstrate excellent attention to detail and accuracy in all communication with guests.
• Speak to all guests on the phone and organise their holiday by effectively listening to the guest and their requirements.
• Meet guests at their request and use sales skills to convert into bookings.
• Respond to all enquiries in an efficient and timely manner.
• Handle high volumes of guest phone calls during peak periods.
• Manage invoices including handling payments, collecting guest details and organising pre‑arrival information.
• Complete all travel documentation within specified time frames.
• Maintain contact with guests between booking and departure date, including arranging all concierge requirements.
• Record essential data and information using Scott Dunn’s IT software.
• Act on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary.
• Book guest flights and manage reservations through Travelport.
• Attend all internal and external training courses.
• Conduct familiarisation trips abroad and present back to teams and update website.
• Attend trade shows and promotional events in the UK and abroad.
• Train colleagues with knowledge gained from areas visited.
• Account for costs and margins on each booking.
• Contribute to the team over and above standard sales and service requirements.
• Perform such other duties as management may reasonably require from time to time.

About You

• Given this is a Senior opportunity you will naturally have acquired experience across the key product areas through extensive Europe Travel accompanied by Travel Sales experience.
• Sales driven with a keen eye for numbers.
• Enthusiastic and polite telephone manner.
• Excellent attention to detail.
• Proven organisational skills.
• Previous experience of delivering exceptional customer service.

Key Skills & Qualifications

• Required Experience: Senior IC
• Key Skills: Accounting & Finance, ABAP, Computer Operating, Fleet, Air Pressure Handling, Health And Safety Management

Values & Behaviours

All employees must promote understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application. Start by listening. We take the time to understand our guests and colleagues’ needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we the Detail. Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the… Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have aim to find someone who would be office based in our London Hammersmith work for Scott Dunn.

Benefits

In return for your expertise and commitment to our values of in the detail in the know and inspiring; We support your career growth. We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn’s global offices as well as across 30 brands spread across 93 cities worldwide as part of Flight Centre Travel Group. We give you the tools to succeed: personal and professional development enabled by our award‑winning Learning and Development team, comprehensive familiarisation and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms as well as 1 hour for your own development each recognise and reward your success and loyalty. We run commission and bonus incentive schemes to compliment competitive salaries as well as a company loyalty scheme which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence with monthly quarterly and annual recognition schemes and awards alongside the opportunity to win a place at Flight Centre Travel Group’s annual Global Gathering and we celebrate excellence in all provide you with a wide‑range of job and industry‑perks … We can offer you subsidised private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in‑house team who are your source for exclusive industry discounts for personal and work‑related travel as well as share options in Flight Centre Travel Group amongst much much more!

Diversity, Equity and Inclusion

At Scott Dunn we champion equality, diversity and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality Travel & Leisure charters. As part of our commitment to diversity, equality and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of you require any support or accommodations as it relates to our recruitment process please contact for further information or alternative application processes to support your role. You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.

Additional Information

Employment Type: Contract

Vacancy: 1

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