At a Glance
- Tasks: Lead global CRM strategies to enhance guest retention and repeat bookings.
- Company: Join Scott Dunn, a leader in luxury travel experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Shape unforgettable guest experiences and drive impactful marketing strategies.
- Qualifications: Experience in CRM, data analysis, and a passion for guest relations.
The predicted salary is between 60000 - 72000 £ per year.
Scott Dunn is seeking a strategic CRM and guest experience leader to own retention and repeat bookings across our global brands. This role sits in the Global Marketing Team and collaborates with Guest Loyalty, Marketing, Sales and Guest Relations to implement a data‑driven retention strategy. You will shape segmentation and oversee CRM data for personalised guest journeys. You will drive the guest lifecycle from post‑booking to reactivation, ensuring high‑quality interactions.
Global CRM & Guest Retention Leader in England employer: Scott Dunn
Scott Dunn is an exceptional employer that fosters a vibrant and inclusive work culture, offering extensive career growth opportunities within the luxury travel sector. Based in Hammersmith, London, employees benefit from comprehensive training, generous leave policies, and a supportive environment that celebrates individual achievements and teamwork. With access to global job opportunities and a commitment to personal development, Scott Dunn ensures that every team member can thrive while creating unforgettable travel experiences for discerning guests.
