Scott Dunn is seeking an Application Support Analyst to be the primary contact for all helpdesk requests across its applications. You will own the ticket lifecycle—from triage to closure—working with developers when fixes are needed and with business teams to manage expectations.
You will triage tickets, resolve 1st/2nd-line issues, perform data corrections, and help create self-service guidance while monitoring trends and reporting to the dev lead.
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Applications Support Analyst: Triage, Resolve & Liaise employer: Scott-Dunn
Scott Dunn is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury travel industry. Based in Hammersmith, London, we provide extensive career progression opportunities, comprehensive training, and a supportive environment that celebrates success and rewards loyalty with competitive salaries and generous benefits. Join us to be part of a team that values collaboration, innovation, and a genuine passion for creating unforgettable travel experiences.
