At a Glance
- Tasks: Lead guest retention strategies and enhance personalisation across luxury travel brands.
- Company: Scott Dunn Ltd., a leading luxury tour operator with a focus on exceptional guest experiences.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Other info: Dynamic role in a vibrant London office with a focus on innovation.
- Why this job: Join a passionate team and make a real difference in guest loyalty and satisfaction.
- Qualifications: Experience in CRM, marketing, and data analysis is essential.
The predicted salary is between 60000 - 80000 £ per year.
Scott Dunn Ltd. is a luxury tour operator seeking a Marketing Team - Global CRM & Retention Manager in London.
You will own guest retention, driving repeat bookings and personalisation across brands.
You will work with Guest Loyalty, Marketing, Sales and Guest Relations, defining segmentation, KPIs, and coordinating regional plans, while ensuring data protection and scalable CRM improvements.
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Global CRM & Retention Architect in London employer: Scott Dunn Ltd.
Scott Dunn is an exceptional employer located in Hammersmith, London, offering a vibrant work culture that prioritises employee growth and development. With a strong commitment to career progression, comprehensive training opportunities, and a supportive environment, employees are encouraged to thrive while enjoying competitive benefits such as a personal travel fund, generous leave policies, and recognition schemes that celebrate excellence. Join us to be part of a team that values collaboration, diversity, and the joy of creating unforgettable travel experiences.
