Scott Dunn Ltd. is seeking a strategic CRM/Retention lead to own guest retention and repeat bookings across its brands. You will work with Marketing, Guest Loyalty, Sales and Guest Relations to implement a global, data‑driven retention program that personalises interactions at every touchpoint.
You will define segmentation, measure success with KPIs and guide investment; joinery with UHNW guest activity and cross‑brand alignment is essential. Luxury travel experience is highly valued.
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Global CRM & Guest Retention Leader employer: Scott Dunn Ltd.
Scott Dunn is an exceptional employer located in Hammersmith, London, offering a vibrant work culture that prioritises employee growth and development. With a strong commitment to career progression, comprehensive training opportunities, and a supportive environment, employees are encouraged to thrive while enjoying competitive benefits such as a personal travel fund, generous leave policies, and recognition schemes that celebrate excellence. Join us to be part of a team that values collaboration, diversity, and the joy of creating unforgettable travel experiences.
