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- Tasks: Be the go-to person for our export customers, managing orders and providing top-notch support.
- Company: Join Scott Bader, a pioneering employee-owned manufacturer with over 100 years of innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, enhanced pension, private medical insurance, and 25 days leave.
- Why this job: Make a real impact in customer service while working in a supportive, innovative environment.
- Qualifications: Previous customer service experience is essential; bring your passion for helping others!
- Other info: Work in a beautiful countryside location with perks like an onsite pool and volunteering days.
The predicted salary is between 24000 - 36000 £ per year.
Fixed Term Contract Opportunity - 12 months. As our new Customer Care Specialist, you’ll be the first point of contact for our export customers across all divisions. In this key role, you’ll deliver professional, efficient, and timely support by owning all elements of customer orders from point of receipt right through to delivery.
We’re seeking a dynamic and self-motivated Customer Care Specialist who is quality-focused to deliver an outstanding service. Manage and maintain efficient administrative processes to support the Customer Care Team and ensure smooth operations.
- Process customer orders and provide regular updates by coordinating with internal departments and external shipping agents.
- Prepare accurate quotations and manage customer accounts, including pricing updates and new account setup.
- Deliver professional front-line customer service, resolving queries and complaints promptly or escalating when necessary.
- Proven customer service experience.
A competitive salary alongside inclusion into our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay bonus scheme reinforces the Scott Bader principle of working together for a common goal and sharing in our successes.
- Enhanced employer pension contribution whereby Scott Bader will contribute a maximum of 2x your contribution, up to a maximum of 10%.
- Private medical insurance alongside a host of further discounts and employee benefit schemes.
- 25 days annual leave entitlement plus Bank Holidays – We also offer the opportunity to purchase an additional 5 day’s annual leave in case you need a couple of extra days.
- We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid. Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of £1000 in any one year.
Our Head Office sits within 44 acres of Northamptonshire countryside, nestled within the village of Wollaston. Access to free onsite car parking, electric car charging points, discounted cafeteria and even an onsite swimming pool.
Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide.
We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.
In 1951 we became the first UK company to hold a Common Ownership Certificate when the Bader family handed over their shares to The Scott Bader Commonwealth Limited – in simple terms, this means that Scott Bader colleagues own and are responsible for the success and overall wellbeing of the company.
Diversity & Inclusion: We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.
Customer Service Advisor - Account Servicing employer: Scott Bader
Contact Detail:
Scott Bader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Account Servicing
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what Scott Bader offers will help you provide better support to customers and demonstrate your commitment during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Be prepared to share examples of how you've successfully resolved issues in the past, as this will showcase your ability to excel in this role.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Since the role involves processing orders and coordinating with various departments, showing that you can handle these responsibilities will set you apart.
We think you need these skills to ace Customer Service Advisor - Account Servicing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Focus on roles where you've managed customer queries, processed orders, or worked in a team environment. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your ability to deliver professional and efficient customer support.
Showcase Your Communication Skills: Since this role involves front-line customer service, emphasise your communication skills. Provide examples of how you've resolved customer complaints or queries effectively in previous positions.
Highlight Your Administrative Abilities: The job requires managing administrative processes. Include any experience you have with order processing, account management, or coordinating with different departments to ensure smooth operations.
How to prepare for a job interview at Scott Bader
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've resolved customer queries or complaints, as this will demonstrate your ability to handle similar situations in the new role.
✨Understand the Company Culture
Familiarise yourself with Scott Bader's values and commitment to employee ownership. During the interview, express how you align with their principles of teamwork and innovation, which will show that you're a good fit for their culture.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to order processing and account management. Be ready to discuss how you would manage customer orders from receipt to delivery, and how you would coordinate with internal departments and external agents.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, the tools they use for customer management, or how they measure success in customer service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
