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- Tasks: Be the go-to person for our export customers, managing orders and providing top-notch support.
- Company: Join Scott Bader, a pioneering employee-owned manufacturer with a century of innovation and quality.
- Benefits: Enjoy competitive pay, bonus schemes, enhanced pension contributions, and 25 days annual leave plus more!
- Why this job: Make an impact in a supportive culture that values teamwork and social responsibility.
- Qualifications: Customer service experience and knowledge of export procedures are essential; enthusiasm is a must!
- Other info: Work in a beautiful countryside setting with perks like an onsite pool and volunteering opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Fixed Term Contract Opportunity - 12 months. As our new Customer Care Specialist, you’ll be the first point of contact for our export customers across all divisions. In this key role, you’ll deliver professional, efficient, and timely support by owning all elements of customer orders from point of receipt right through to delivery. We’re seeking a dynamic and self-motivated Customer Care Specialist who is quality-focused to deliver an outstanding service. You will be methodical and adaptable to fit changing business needs and thrive both as a team worker and when working under your own initiative.
Some of your key responsibilities:
- Manage and maintain efficient administrative processes to support the Customer Care Team and ensure smooth operations.
- Process customer orders and provide regular updates by coordinating with internal departments and external shipping agents.
- Prepare accurate quotations and manage customer accounts, including pricing updates and new account setup.
- Deliver professional front-line customer service, resolving queries and complaints promptly or escalating when necessary.
- Coordinate international shipments, ensuring timely dispatch and compliance with export regulations and documentation requirements.
What do I need to be successful in this role?
- Proven customer service experience
- Experience of export procedures with understanding of lead times, transport regulation and documentation requirements
- An understanding of margin and profit principles
- Ambitious and enthusiastic, with strong interpersonal skills
What’s in it for me?
- A competitive salary alongside inclusion into our company bonus scheme.
- Enhanced employer pension contribution whereby Scott Bader will contribute a maximum of 2x your contribution, up to a maximum of 10%.
- Private medical insurance alongside a host of further discounts and employee benefit schemes.
- 25 days annual leave entitlement plus Bank Holidays – We also offer the opportunity to purchase an additional 5 day’s annual leave in case you need a couple of extra days.
- We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid.
- If you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of £1000 in any one year.
Our Head Office sits within 44 acres of Northamptonshire countryside, nestled within the village of Wollaston. Access to free onsite car parking, electric car charging points, discounted cafeteria and even an onsite swimming pool.
Diversity & Inclusion: Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.
Customer Care Specialist employer: Scott Bader
Contact Detail:
Scott Bader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with export procedures and regulations. Understanding the nuances of international shipping and documentation will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've resolved customer queries or complaints in the past. Being able to articulate your approach to problem-solving can set you apart from other candidates.
✨Tip Number 3
Research Scott Bader's values and their employee ownership model. Understanding their unique culture and commitment to social purpose will help you align your answers with their ethos during any interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any knowledge of export procedures. Use specific examples that demonstrate your ability to manage customer orders and resolve queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your adaptability and methodical approach.
Showcase Interpersonal Skills: Emphasise your strong interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully worked in teams or independently to deliver outstanding customer service.
Highlight Relevant Achievements: Include any achievements related to customer care or export processes in your application. This could be awards, recognitions, or specific metrics that showcase your success in previous roles.
How to prepare for a job interview at Scott Bader
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to excel in the Customer Care Specialist position.
✨Understand Export Procedures
Familiarise yourself with export regulations and documentation requirements. Being able to discuss these topics confidently will show that you are proactive and knowledgeable about the key responsibilities of the role.
✨Demonstrate Adaptability
Prepare to give examples of how you've adapted to changing business needs in past roles. This will illustrate your flexibility and ability to thrive in a dynamic environment, which is crucial for this position.
✨Emphasise Teamwork and Initiative
Think of instances where you successfully worked as part of a team, as well as times when you took the initiative to solve problems independently. This balance is essential for the Customer Care Specialist role, so be ready to share these experiences.
