IT Service Desk Technician

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Providing first- and second-line support, you’ll help colleagues quickly resolve technical issues and keep our systems running smoothly. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and our Service Desk portal. Working in a dynamic, fast‑paced environment, you’ll play a key role in ensuring a responsive, reliable IT experience for every colleague.

Some of your key responsibilities:

• Deliver high‑quality 1st and 2nd line support, resolving incidents and service requests within agreed SLAs and escalating where appropriate.
• Provide clear, confident face‑to‑face and remote support, translating technical issues into simple, user‑friendly language.
• Support and maintain core infrastructure services including Windows Server, Active Directory/Azure AD, Microsoft 365, Azure, networking and end‑user devices.
• Carry out logical troubleshooting and root‑cause analysis to ensure effective, long‑term solutions.
• Maintain accurate documentation, logs and reports, contributing to audit compliance, process improvement and Continuous Service Improvement initiatives.

What do I need to be successful in this role?

• Strong technical expertise across Microsoft server environments, Microsoft 365, Azure, networking, security, Hyper‑V and end‑user support.
• Proven problem‑solving skills, with the ability to analyse complex issues and deliver practical, business‑focused solutions.
• Experience managing infrastructure and security projects, delivering on time and within budget.
• Confident communication skills, supporting diverse end users across a multi‑site organisation (3+ years’ experience).
• A proactive, results‑driven approach, able to prioritise effectively and adapt to changing business needs.

What’s in it for me?

• A competitive salary alongside inclusion into our company bonus scheme.
• Enhanced employer pension contribution whereby Scott Bader will contribute a maximum of 2x your contribution, up to a maximum of 10%.
• Private medical insurance alongside a host of further discounts and employee benefit schemes.
• 25 days annual leave entitlement plus Bank Holidays – We also offer the opportunity to purchase an additional 5 day’s annual leave in case you need a couple of extra days.
• We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid.
• Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of £1000 in any one year.

Our Head Office sits within 44 acres of Northamptonshire countryside, nestled within the village of Wollaston. Access to free onsite car parking, electric car charging points, discounted cafeteria and even an onsite swimming pool.

Who are Scott Bader?

Scott Bader is an employee‑owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high‑quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide. We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high‑quality service.