Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line support for core business applications and troubleshoot user issues.
- Company: Scott Bader is an employee-owned global manufacturer with a century of expertise in innovative products.
- Benefits: Enjoy competitive salary, bonus schemes, medical insurance, annual leave, and paid volunteering days.
- Why this job: Join a supportive culture focused on innovation, social purpose, and employee wellbeing.
- Qualifications: Experience with ERP or CRM systems, excellent communication skills, and a willingness to learn.
- Other info: Be part of a diverse team that values fresh ideas and encourages personal growth.
The predicted salary is between 30000 - 42000 £ per year.
As our new Application Support Analyst, you will provide first and second-line support for our core business applications. You will be responsible for troubleshooting user issues, managing system access and setting up new users. This role also involves delivering training and support for internally developed small business systems. You will be a tech savvy problem solver who enjoys working with business-critical applications, keeping them running smoothly.
Some of your key responsibilities:
- Provide first-level support for ERP (Infor M3), CRM (SugarCRM), BI, finance, regulatory, and other internal business systems, escalating complex issues as needed.
- Manage user setups, permissions, and system configurations while assisting with basic troubleshooting.
- Conduct user training and create support materials to enhance system proficiency.
- Work with internal teams and external vendors to diagnose, resolve, and prevent recurring application issues.
- Support system updates, testing, and deployment while maintaining records to identify trends and improve processes.
What do I need to be successful in this role?
- Experience with at least one of our applications, including M3 ERP, Sugar CRM, Azure AD.
- Familiarity with ticketing and IT Service Management tools.
- Willingness to learn new applications and business processes.
- Excellent communication in English, both written and verbal, and interpersonal skills.
What’s in it for me?
- A competitive salary alongside being included in our company bonus scheme.
- Inclusion in our group medical insurance subsidised by Scott Bader, alongside free membership to our employee assistance programme.
- Access to group personal accident cover.
- Annual medical check-ups, ensuring our colleagues' health is a priority.
- Employee Provident fund alongside our Scott Bader gratuity scheme.
- 21 days annual leave entitlement plus 12 Public Holidays.
- We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid.
- If you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of INR 51,762 in any one year.
Who are Scott Bader?
Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide. We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.
Diversity & Inclusion
Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.
Application Support Analyst employer: Scott Bader Co Ltd
Contact Detail:
Scott Bader Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Infor M3 and SugarCRM. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common issues related to ERP and CRM systems. Being able to demonstrate your problem-solving abilities with real-world examples will impress the hiring team.
✨Tip Number 3
Network with current or former employees of Scott Bader on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Application Support Analyst role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your communication skills, especially how you would conduct user training and create support materials. Think of examples where you've successfully explained technical concepts to non-technical users.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Application Support Analyst position. Tailor your application to highlight relevant experience with ERP, CRM, and IT Service Management tools.
Highlight Technical Skills: Make sure to emphasise your technical skills in your CV and cover letter. Mention any experience you have with Infor M3, SugarCRM, Azure AD, or similar applications, as well as your familiarity with troubleshooting and user support.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include experiences where you conducted training or created support materials.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to Scott Bader's employee-owned model and their commitment to diversity and inclusion, linking it back to your own values.
How to prepare for a job interview at Scott Bader Co Ltd
✨Know Your Applications
Familiarise yourself with the core applications mentioned in the job description, such as Infor M3 and SugarCRM. Be prepared to discuss your experience with these systems and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot issues in the past. Highlight your approach to diagnosing problems and your ability to escalate complex issues when necessary.
✨Communication is Key
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical users can understand.
✨Show Willingness to Learn
Express your enthusiasm for learning new applications and business processes. Share any experiences where you've quickly adapted to new technologies or systems, showcasing your proactive attitude.
