Duty Manager in Newcastle upon Tyne

Job Specification

Duty Manager – Scotswood Showbar, Newcastle. Full‑time position. Location: Scotswood Showbar, Newcastle upon Tyne, NE4 7JH. Reports to: Owner / Venue Manager.

Job Purpose

The Duty Manager is responsible for the smooth day‑to‑day operation of the cabaret bar during assigned shifts. This role combines hospitality management, customer service excellence, team leadership, and operational oversight to ensure guests enjoy a safe, entertaining, and memorable experience. The Duty Manager will lead front‑of‑house teams, maintain service standards, oversee bar operations, and ensure compliance with licensing and health and safety regulations.

Key Responsibilities

• Operational Management
  • Oversee all venue operations during assigned shifts.
  • Ensure the cabaret bar is fully prepared for service and performances.
  • Monitor customer flow and venue capacity.
  • Resolve operational issues quickly and effectively.
  • Conduct opening and closing procedures, including cash reconciliation and security checks.
• Customer Experience
  • Deliver exceptional customer service and maintain a welcoming atmosphere.
  • Handle customer enquiries, complaints, and incidents professionally.
  • Build positive relationships with regular guests and VIP customers.
  • Ensure entertainment and service standards meet venue expectations.
• Team Leadership
  • Supervise bar staff, servers, hosts, security personnel, and support staff.
  • Brief staff before service and communicate performance expectations.
  • Motivate and support team members during busy periods.
  • Assist with staff training, coaching, and performance management.
  • Ensure adherence to company policies and procedures.
• Bar and Stock Management
  • Monitor stock levels and report shortages.
  • Assist with ordering, receiving, and controlling stock.
  • Minimise wastage and prevent stock loss.
  • Ensure all bar equipment is maintained and operating correctly.
• Financial Responsibilities
  • Monitor sales performance and revenue opportunities.
  • Manage cash handling procedures and end‑of‑shift reconciliation.
  • Support achievement of budget and profitability targets.
  • Ensure accurate recording of transactions.
• Compliance and Safety
  • Ensure compliance with licensing laws and responsible alcohol service.
  • Maintain high standards of cleanliness and presentation throughout the venue.
  • Enforce health and safety procedures.
  • Manage incidents, accidents, and emergency situations appropriately.
  • Liaise with security staff to maintain a safe environment for guests and employees.

Person Specification

• Essential Requirements
  • Previous experience in a supervisory or management role within hospitality, nightlife, entertainment, or licensed venues.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Sound knowledge of bar operations and alcohol licensing regulations.
  • Ability to work under pressure in a fast‑paced environment.
  • Strong problem‑solving and conflict‑resolution skills.
  • Flexible availability, including evenings, weekends, and public holidays.
• Desirable Requirements
  • Experience working in cabaret, theatre, live entertainment, or late‑night venues.
  • Personal Licence Holder qualification (where applicable).
  • First Aid certification.
  • Experience with EPOS and venue management systems.

Key Competencies

• Leadership and decision‑making.
• Customer focus.
• Teamwork and collaboration.
• Commercial awareness.
• Attention to detail.
• Reliability and professionalism.
• Conflict management.
• Time management and organisation.

Working Conditions

• Primarily evening and late‑night shifts.
• Standing and moving throughout the venue for extended periods.
• Exposure to loud music, live performances, and busy hospitality environments.
• Responsibility for managing customer‑related incidents and emergencies.

Performance Indicators

• Customer satisfaction and feedback.
• Achievement of sales and revenue targets.
• Compliance with licensing and health & safety requirements.
• Staff performance and retention.
• Successful management of venue operations during shifts.

Additional Details

• Experience: Required
• Employment: Full‑time
• Schedule: Thursday - Sunday - 39 hours - late night working
• Salary: from £15 hourly
• Benefits: Tips and pension scheme
• Starting time: Immediate start!