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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide excellent customer service.
- Company: Join the vibrant team at Space To Stay this summer!
- Benefits: Flexible hours, dynamic work environment, and a chance to meet new people.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Exciting opportunity to grow in a fast-paced hospitality setting.
The predicted salary is between 12 - 16 £ per hour.
Space To Stay is our seasonal summer lets operation based at Space St Andrews, welcoming guests from across the UK and beyond during the summer period. From short stays and group bookings to festival visitors and holidaymakers, we deliver a smooth, friendly, and memorable guest experience in a vibrant and fast-paced environment. Launching in March 2026, this is an exciting opportunity to join a brand-new team and play a key role in supporting a high-energy summer hospitality operation.
The Role
We are recruiting a number of Summer Receptionists to support our front-of-house operation throughout the summer season. This is a guest-facing role where you will be responsible for delivering excellent customer service, managing arrivals and departures, handling guest queries, and ensuring the reception area runs smoothly at all times. You will be the first point of contact for our guests, helping create a warm welcome and a professional first impression. We have multiple positions available, offering flexible working patterns ranging from 20 hours per week up to full time, depending on your availability and the needs of the business.
- Vacancy 1: Full time Tuesday - Saturday 1pm - 9pm
- Vacancy 2: Full time Wednesday - Sunday 1pm - 9pm
- Vacancy 3: Part time Monday - Friday - 8am - 1pm (25 Hours)
- Vacancy 4: Part time Saturday & Sunday 8am - 1pm, Monday 1pm - 9pm. (18 hours)
Fixed term until September 2026
Key Responsibilities
- Guest Service and Front Desk Support
- Deliver a warm, professional welcome to all guests and visitors.
- Manage guest check-ins and check-outs efficiently and accurately.
- Respond to guest enquiries in person, by phone, and by email.
- Provide local knowledge and support guests with directions, recommendations, and general assistance.
- Handle guest concerns confidently, escalating issues when required and supporting service recovery.
- Reception Operations
- Maintain an organised, clean, and professional reception environment.
- Support the management of guest keys, access fobs, and room allocation information.
- Assist with guest communications, including arrival instructions and property information.
- Support bookings, extensions, and group check-in processes where required.
- Ensure all guest data is recorded accurately and in line with GDPR requirements.
- Administration and Reporting
- Complete daily reception tasks, including shift handovers and log updates.
- Support accurate record keeping of incidents, maintenance issues, and guest feedback.
- Process payments and ensure all transactions are handled securely.
- Liaise with housekeeping and maintenance teams to support smooth turnaround and guest readiness.
- Teamwork and Collaboration
- Work closely with housekeeping, operations, and management teams to ensure a seamless guest experience.
- Support peak arrival days and high-volume periods, including weekends and group bookings.
- Act as a positive team member, supporting colleagues and maintaining a helpful, professional attitude.
What We’re Looking For
- Previous customer service experience, ideally in hospitality, hotels, student accommodation, or a front desk environment.
- Confident communication skills with a friendly and professional manner.
- Strong organisational skills and the ability to multitask.
- Calm under pressure, especially during busy check-in periods.
- A proactive attitude and willingness to support across the wider operation when needed.
- Good IT skills and confidence using booking or CRM systems (training will be provided).
- Flexibility to work a rota including evenings, weekends, and peak seasonal dates.
Next Steps
If you think the role of Front of House Team Member is for you, apply now and one of our friendly team will be in touch.
Summer Receptionist employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Space To Stay. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can shine in a fast-paced environment like theirs. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, especially in a guest-facing role. Make sure you look smart and professional for your interview. It shows you care about the position and are ready to represent Space To Stay.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Summer Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about creating a welcoming atmosphere for our guests.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially in hospitality or front desk roles. We’re looking for those skills that will help you manage guest check-ins and handle queries like a pro, so connect your past experiences to what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Scotsman
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Summer Receptionist role. Familiarise yourself with the key responsibilities like managing guest check-ins and providing local knowledge. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during the interview to demonstrate your ability to create a warm and professional welcome.
✨Prepare for Common Questions
Anticipate questions related to handling guest queries and concerns. Practice responses that highlight your calmness under pressure and your proactive attitude. This will help you feel more at ease during the interview and showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, peak periods during the summer, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
