At a Glance
- Tasks: Manage night check-ins, conduct audits, and support residents with excellent service.
- Company: Join Space Student Accommodation, a vibrant community for students.
- Benefits: Earn up to 40% of your pay instantly, plus discounts on food and cinema.
- Other info: Enjoy career development opportunities and a fun team environment.
- Why this job: Be the hero of the night, ensuring safety and support for fellow students.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 22000 - 26000 € per year.
About the Role
As a Night Team Member at Space Student Accommodation, you’ll ensure the property operates smoothly overnight. You’ll manage night check‑ins, conduct the night audit, support breakfast preparation, assist with parcel management, and provide excellent customer service to residents. You’ll also handle emergencies, maintain security, and support events and resident engagement.
4 on 4 off shift pattern, 8pm - 8am
Key Responsibilities
- Night Check-Ins & Audit: Welcome late arrivals and complete the night audit to ensure accurate financial records.
- Parcel Management: Log and ensure parcels are ready for residents to collect.
- Emergency Response: Act as the first responder to emergencies, ensuring safety protocols are followed.
- Resident & Visitor Support: Assist with resident inquiries, manage visitor sign‑ins, and maintain security.
- Breakfast & Event Support: Help prepare grab‑and‑go breakfasts and assist with resident events.
- Property Maintenance: Ensure the property remains clean, secure, and in excellent condition.
Requirements
- Experience in customer service, ideally in student accommodation or hospitality.
- Strong communication and organisational skills.
- Ability to handle emergencies and provide exceptional service.
- Proactive, customer‑focused, and a team player.
What is in it for you?
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process
If you think this is the role for you then please apply now and one of our friendly team will be in touch.
Night Team Member (SPACE) employer: Scotsman
At Space Student Accommodation, we pride ourselves on fostering a supportive and dynamic work environment for our Night Team Members. With a focus on employee growth through our Scotsman Steps training programme, competitive benefits like Wagestream for financial wellbeing, and discounts across our venues, we ensure that our team feels valued and engaged. Join us in creating a welcoming atmosphere for residents while enjoying the unique perks of working in a vibrant student accommodation setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member (SPACE)
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities like night check-ins and emergency responses. This will help you stand out during interviews!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist residents or handle emergencies. We want to see how you’d shine in those moments.
✨Tip Number 3
Network with current or former Night Team Members if you can. They can give you insider tips on what it’s really like and what the team values most. Plus, it shows your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your application and hopefully welcome you to the team!
We think you need these skills to ace Night Team Member (SPACE)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service, especially in student accommodation or hospitality. We want to see how you've gone above and beyond to help others!
Be Clear and Organised:When filling out your application, keep it neat and structured. Use bullet points for your skills and experiences so we can easily see what you bring to the table. We love a well-organised application!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your responses to the specific role of Night Team Member. Show us that you understand the responsibilities and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Scotsman
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Night Team Member. Familiarise yourself with night check-ins, parcel management, and emergency response protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle inquiries or emergencies effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a late check-in or an emergency. Think through potential scenarios and your responses ahead of time. This will demonstrate your proactive approach and readiness for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
