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For Companies At a Glance
- Tasks: Lead night operations, ensure guest satisfaction, and manage hotel standards.
- Company: Scotland’s largest hospitality group with over 40 diverse venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development.
- Why this job: Join a vibrant team and make a real impact in hospitality.
- Qualifications: Experience in hospitality, strong leadership, and teamwork skills.
- Other info: Enjoy a dynamic work environment with great growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for assisting the senior management team in the organisation and running of the hotel and the night audit for 6 hotel venues.
- Understand the group Vision & Values as part of the on-going team development.
- To assist in all departments of the hotel as required, with particular focus on Front of House operations.
- To ensure Hotel standards are met in all departments.
- To deal with customer complaints correctly and as efficiently as possible.
- Controlling the allocation of guest bedrooms.
- Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process
If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
Night Duty Manager employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Scotsman Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you handle guest satisfaction.
✨Tip Number 3
Be prepared for situational questions. Think about how you would handle customer complaints or manage a busy night shift. Practising these scenarios can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Scotsman Group family.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about guest satisfaction and are excited about the role!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in similar roles. We love seeing how your past experiences align with our values and the responsibilities of the Night Duty Manager position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Scotsman
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their vision, values, and the range of venues they operate. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to manage the night audit and support the Front Office Team effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring guest satisfaction. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to guest satisfaction.
✨Be Ready for Shift Work Discussions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work evenings and weekends, and share any previous experiences in similar roles that required shift work. This will reassure them of your commitment to the job.