At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic stay at our luxury hotel.
- Company: Join Scotland’s largest hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a vibrant team in a stunning hotel with breathtaking views.
- Qualifications: Experience in hospitality and a positive, team-oriented attitude.
Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.
The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows.
Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role
As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person
The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitudeand enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
The Process
If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
#J-18808-LjbffrHotel Receptionist employer: Scotsman
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With access to unique benefits such as TRONC electronic tips, flexible working opportunities, and a dedicated career development programme, employees are empowered to thrive in their roles while enjoying the stunning backdrop of Edinburgh's historic charm.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Scotsman Group. Familiarise yourself with their venues and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Hotel Receptionist and be ready to share examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent The Scotsman Group.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Hotel Receptionist, you'll be the first point of contact for our guests!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality. If you've worked with booking systems like Opera before, shout about it! We love seeing how your past roles have prepared you for this position, so connect the dots for us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – we’re all about efficiency!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Scotsman!
How to prepare for a job interview at Scotsman
✨Know the Venue Inside Out
Before your interview, take some time to research The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to handle enquiries and complaints professionally will demonstrate that you're the right fit for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or managing a booking error. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would maintain a positive experience for guests.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the role and the company’s standards. A polished appearance can set the tone for a successful conversation.
