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- Tasks: Provide top-notch customer service and assist guests with their luggage.
- Company: Join Scotland’s largest and most diverse hospitality group.
- Benefits: Keep 100% of tips, flexible hours, and discounts across venues.
- Why this job: Be part of a team that creates unforgettable guest experiences.
- Qualifications: Experience in hospitality or customer service is essential.
- Other info: Enjoy career development opportunities and staff meals on duty.
The predicted salary is between 20000 - 30000 £ per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As a hotel porter, the right candidate will be responsible for providing a high and professional level of customer service at all times. Duties will include:
- Escort guests to their rooms, showing them the facilities inside the room (light switches, heating control, TV’s, etc).
- Assist customers with their luggage as well as deliver their luggage if early arrivals.
- Be responsible for storing guest luggage on check out as well as tagging it correctly.
- The main focus of this role will be to ensure all customers have the best possible experience, therefore seeing to every need that is required by the customer.
- Directing guests and answering all queries will ensure guests feel welcome and looked after during their stay.
The Person: Must have experience within hospitality or a customer service environment. The successful applicant must have experience within hospitality or a customer service environment.
The Process: If you think this is the Hotel Porter role for you then apply now and a member of the Hotel team will be in touch.
Hotel Porter employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the hotel or check out their website. Familiarising yourself with the place will help you feel more confident and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Hotel Porter, you'll be the face of the venue. Think about how you can make guests feel welcome and valued. Maybe role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Scotsman Group.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for our team to connect with you and get the ball rolling on your journey to becoming a Hotel Porter.
We think you need these skills to ace Hotel Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone can go a long way in the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for specific examples that show how you’ve provided excellent service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Hotel Porter role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Scotsman
✨Know the Venue Inside Out
Before your interview, make sure to research the venue thoroughly. Familiarise yourself with its facilities, services, and any unique features. This will not only impress the interviewers but also help you answer questions about how you would assist guests effectively.
✨Showcase Your Customer Service Skills
As a hotel porter, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlighting your ability to handle queries and ensure a pleasant stay will demonstrate that you’re the right fit for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team, the venue, or the company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
