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For Companies At a Glance
- Tasks: Lead and manage a high-end student accommodation, ensuring growth and customer satisfaction.
- Company: Join Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy flexible work, discounts, bonuses, and financial wellness options.
- Why this job: Be part of a vibrant community focused on student success and excellence in service.
- Qualifications: Experience in student accommodation management and strong leadership skills required.
- Other info: Opportunity for career development and a supportive team environment.
The predicted salary is between 43200 - 72000 £ per year.
About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
The Scotsman Group is opening its first Student Accommodation property in St Andrews consisting of high-end studios and apartments.The ethos of Space Student accommodation is to provide a seamless student experience that delivers what our students need, when they need it within their home and our shared community to enable them to thrive.
The General Manager role responsibility of managing Space Student Accommodation, specifically relating to business growth and profit achievement, whilst ensuring the business sustains a competitive edge and exceeds customer expectations.To ensure that in all activities there is a focus on full compliance with statutory obligations and Company requirements. The approach should be one of leadership and passion for the product – delivering excellence through positive people management.
Role Responsibilities:
- Achieve sales target of 100% occupancy
- Promote and deliver sales initiatives.
- Analyse sales reports to identify trends and opportunities for growth.
- Deliver training with onsite teams to ensure they know the property room @types and rental values and to enable them to facilitate viewings and completion of sales.
- Set, manage and deliver a short term let summer business in line with the business strategy.
- Deliver within budget the forecasted revenue and manage costs within the set budget thereby delivering the agreed profit margin.
- Manage all student debt in line with debt management policy, identify failed transactions and report monthly to wider business.
- Continuously train, coach and mentor the team and carry out regular performance reviews.
- Ensure communication with the wider team on KPIs to include but not limited to, Health & Safety compliance, debt management, sales targets, and student satisfaction survey results. Lead the team to create action plans addressing any area that is not performing at the level expected or desired.
- Ensure all teams are compliant with and follow all H&S policies and procedures.
- Manage the student cycle to ensure customer satisfaction. This will include Check in and out, inspections, summer turnaround, tenancy management, student welfare and the facilitation of the resident life program.
The Person:
The ideal candidate will have:
- Previous experience of managing and developing the operations within Student accommodation.
- Dynamic manager who is enthusiastic and passionate.
- Can demonstrate excellent leadership skills to communicate and develop team at all levels.
- First class customer service and communication skills.
- Highly organised and self-motivated individual.
What We Offer:
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Cycle to Work Scheme
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
Next Steps:
If you think this job of General Manager is the role for you then apply now and one of our friendly team will be in touch.
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General Manager (SPACE) employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (SPACE)
✨Tip Number 1
Familiarize yourself with the unique aspects of student accommodation management. Understanding the specific needs and challenges faced by students can set you apart as a candidate who truly gets the role.
✨Tip Number 2
Highlight your experience in achieving sales targets and managing occupancy rates. Be prepared to discuss specific strategies you've implemented in previous roles that led to successful outcomes.
✨Tip Number 3
Showcase your leadership skills by providing examples of how you've trained and developed teams in the past. The ability to mentor and motivate staff is crucial for this role.
✨Tip Number 4
Research the Scotsman Group and their values. Demonstrating your alignment with their ethos and commitment to customer satisfaction will help you stand out during the interview process.
We think you need these skills to ace General Manager (SPACE)
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with The Scotsman Group's ethos and values. Highlight how your management style aligns with their commitment to providing a seamless student experience.
Tailor Your CV: Emphasize your previous experience in managing student accommodation or similar operations. Showcase your leadership skills and any relevant achievements that demonstrate your ability to meet sales targets and enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the role. Discuss specific strategies you would implement to achieve 100% occupancy and improve team performance.
Highlight Relevant Skills: Make sure to mention your organizational skills, ability to analyze sales reports, and experience in training and mentoring teams. These are crucial for the General Manager role and will set you apart from other candidates.
How to prepare for a job interview at Scotsman
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry and specifically for student accommodation. Share experiences that highlight your passion for creating exceptional customer experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to coaching and mentoring, and how you ensure your team meets performance expectations.
✨Understand the Business Metrics
Familiarize yourself with key performance indicators relevant to the role, such as occupancy rates and sales targets. Be ready to discuss how you would analyze these metrics to drive business growth.
✨Emphasize Compliance and Safety
Highlight your understanding of health and safety regulations and your commitment to compliance. Be prepared to discuss how you would ensure that all team members adhere to these policies.
