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- Tasks: Lead daily operations of a premier venue, ensuring top-notch service and financial success.
- Company: Join Scotland's leading hospitality operator with diverse restaurants, bars, and entertainment venues.
- Benefits: Enjoy flexible work, discounts, staff meals, and career development opportunities.
- Why this job: Be part of a dynamic team, drive customer satisfaction, and make a real impact in hospitality.
- Qualifications: Experience as a General Manager in hospitality, strong leadership, and financial management skills required.
- Other info: Wagestream allows you to access earned pay early; bonuses and referral schemes available.
The predicted salary is between 36000 - 60000 £ per year.
About Us: The Scotsman Group is Scotland’s leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.
Role Overview: We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.
Key Responsibilities:
- Oversee all aspects of the venue’s operations, ensuring seamless and efficient service delivery.
- Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
- Ensure compliance with all health, safety, and licensing regulations.
- Monitor and manage financial performance, including budget control, revenue generation, and cost management.
- Develop and implement strategies to maximise sales and profitability.
- Maintain high standards of customer service, ensuring a memorable experience for every guest.
- Drive marketing and promotional activities to attract new customers and retain regular clientele.
Requirements:
- Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
- Strong leadership and team management skills, with a focus on employee development.
- Excellent communication and interpersonal skills.
- Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
- A passion for delivering exceptional customer service.
- A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
- Knowledge of health and safety regulations, licensing laws, and other relevant legislation.
What We Offer:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Quarterly Bonus Payment
- Refer a Friend Scheme
- Cycle to Work Scheme
Next Steps:
If you are passionate about hospitality and have the experience and drive to lead one of our fantastic venues, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
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General Manager employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the Scotsman Group's venues and their unique offerings. Understanding the specific atmosphere and customer experience they provide will help you tailor your approach during the interview.
✨Tip Number 2
Highlight your leadership style and how you've successfully developed teams in previous roles. Be ready to share specific examples of how you've motivated staff and improved service delivery.
✨Tip Number 3
Prepare to discuss your financial management skills in detail. Be ready to explain how you've managed budgets, increased revenue, and implemented cost-saving strategies in past positions.
✨Tip Number 4
Show your passion for exceptional customer service by sharing stories that demonstrate your commitment to creating memorable guest experiences. This will resonate well with the values of the Scotsman Group.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Take some time to research The Scotsman Group and its venues. Understanding their values and customer service philosophy will help you tailor your application to align with their culture.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience as a General Manager or in similar roles within the hospitality industry. Be specific about your achievements in team leadership, financial management, and customer service.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've motivated teams and improved service delivery in past positions. Use metrics where possible to illustrate your impact.
Tailor Your Application: Customize your cover letter to reflect your passion for hospitality and your understanding of the role's responsibilities. Mention specific strategies you would implement to drive sales and enhance customer experiences at The Scotsman Group.
How to prepare for a job interview at Scotsman
✨Showcase Your Leadership Skills
As a General Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, motivating staff, and fostering a positive work environment. Share specific examples of how you've developed team members and handled challenges.
✨Demonstrate Financial Acumen
Since financial performance is crucial for this role, come ready to talk about your experience with budget management, revenue generation, and cost control. Highlight any strategies you've implemented that led to improved financial outcomes.
✨Emphasize Customer Service Excellence
The Scotsman Group values exceptional customer service. Prepare to share stories that illustrate your commitment to delivering memorable guest experiences and how you've ensured high service standards in past roles.
✨Know the Industry Regulations
Familiarize yourself with health, safety, and licensing regulations relevant to the hospitality industry. Be ready to discuss how you have ensured compliance in your previous positions and how you plan to maintain these standards in the new role.
