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- Tasks: Be the friendly face at our reception, helping students and guests through the night.
- Company: Join Space, a vibrant home for students and a welcoming hotel in summer.
- Benefits: Enjoy a competitive salary, flexible shifts, and a dynamic work environment.
- Why this job: Experience diverse tasks, build connections, and make a real impact in people's lives.
- Qualifications: Strong customer service skills; hospitality experience is a plus but not essential.
- Other info: This role involves lone working during night hours, handling various situations.
The predicted salary is between 21688 - 34032 £ per year.
Front of House (Nights)
Hours: 42 hours per week, 4 on 4 off, 12 hour shifts between 20:00 and 08:00
Salary: £28,610.40 per annum
At Space, we offer more than just a room. During the academic year, we provide a welcoming, safe and vibrant home for students. In the summer months, we operate as a hotel, offering high quality hospitality for short-stay guests. This means your role will be varied and busy, with no two nights the same. Whether you are helping a student settle in for the year or welcoming a hotel guest for one night, delivering exceptional service is at the heart of what we do.
We are looking for a confident and dependable Front of House (Nights) team member to join us on a permanent basis. Working at our busy reception, you will be the first point of contact between 8pm and 8am, supporting residents, guests and the wider team to keep everything running smoothly through the night.
Key Responsibilities
- Act as the first point of contact for residents, guests and visitors during night hours
- Respond to enquiries in a professional, friendly and timely manner in person, over the phone or via email
- Maintain building security by completing regular checks and managing access control
- Support residents with maintenance requests, parcel collections and general assistance
- Process late arrivals and early check outs as required
- Manage payments, bookings and records in line with company policies
- Carry out nightly housekeeping tasks, including ensuring communal areas are clean, tidy and presentable, replenishing supplies and addressing any urgent cleaning needs
- Assist with events and social activities for residents, including those scheduled during evenings or overnight
- Support with the Space Store, including replenishment of stock, maintaining correct displays and ensuring all safety compliance checks are completed
- Monitor and respond to incidents, following company procedures and ensuring safety at all times
- Support hotel style operations in summer, including guest arrivals, departures and service delivery
What We Are Looking For
- Strong customer focus and the ability to build rapport with a diverse range of people
- Proactive, organised and comfortable managing lone working
- Calm under pressure and able to make decisions in challenging situations
- Confident dealing with a wide variety of issues, from routine enquiries to emergencies
- Experience in hospitality, reception or customer service (experience in student accommodation is an advantage but not essential)
- Flexible and willing to adapt to the seasonal variation of the role
Important Information
This is a lone working role during night hours. You will sometimes deal with sensitive or challenging situations, including incidents relating to wellbeing, anti social behaviour or emergencies.
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Front of House Team Member (SPACE) employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member (SPACE)
✨Tip Number 1
Familiarise yourself with the specific challenges of working night shifts. Understanding how to manage your time and energy during these hours can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, especially in roles that required you to handle emergencies or sensitive situations. This will demonstrate your ability to remain calm under pressure.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've built rapport with diverse groups. This is crucial for a role that involves interacting with both students and hotel guests.
✨Tip Number 4
Research Space and its values. Being able to articulate why you want to work there and how you align with their mission will make a strong impression during any discussions.
We think you need these skills to ace Front of House Team Member (SPACE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, or reception roles. Emphasise any skills that demonstrate your ability to handle diverse situations and build rapport with guests.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples from your past experiences that align with the responsibilities of the Front of House role at Space.
Highlight Relevant Skills: In your application, focus on skills such as organisation, calmness under pressure, and proactive problem-solving. These are crucial for managing the varied challenges that come with working night shifts.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a vibrant environment like Space. Mention your willingness to adapt to the seasonal variations of the role and your commitment to ensuring guest satisfaction.
How to prepare for a job interview at Scotsman
✨Showcase Your Customer Service Skills
As a Front of House Team Member, you'll be the first point of contact for guests and residents. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
This role may involve dealing with emergencies or sensitive situations. Think of instances where you've had to think on your feet and resolve issues quickly. Highlighting your calmness under pressure will impress the interviewers.
✨Familiarise Yourself with the Company
Research Space and understand their mission and values. Being able to articulate why you want to work there and how you align with their goals will show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as managing late arrivals or addressing maintenance requests. Practising responses to these scenarios can help you feel more confident during the interview.
